Service desk support Work, Jobs in Wickham, Brk (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
Receptionist & Office Support (Part time)
Select Car Leasing —Reading
- Part-time
- Research
- Organisational skills
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
22h
Service Desk Support Analyst
Basingstoke and Deane Borough Council —Basingstoke
- £34,367 - £36,980 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
14d
IT Support Engineer
Unit 52, Shrivenham 100 Business Park —Watchfield
- £30,000 - £35,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
1d
OOH Telephone Triage GP Bank
Oxford Health NHS Foundation Trust —Abingdon
- Weekend availability
Senior Carer Relations Consultant
Access Care Management Limited —Stockbridge
- £30,000 a year
- Full-time
- Continuous improvement
- Recruiting
- In-person
- Free parking
- Annual leave
Quick apply
14d
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
Desktop Support Technician Apprentice
Serco Plc —Swindon
- £24,809.56 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
9d
Administrative Assistant
University of Oxford —Oxford
- £27,534 - £28,437 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
1d
Client Support Coordinator
Wood —Reading
- Full-time
- Microsoft Office
- Administrative experience
Operational Support Officer
HM Courts & Tribunal Service —Swindon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
4d
Regulatory Officer - Combined Packaging Regime - 36042
Environment Agency —Reading
- £34,320 a year
- Part-time
- Microsoft Office
- Presentation skills
- Travel
- Flexible schedule
12d
General Assistant
Elior UK —Swindon
- £12.71 an hour
- Part-time
- Communication skills
Quick apply
IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
Contracts & Site Supervisor
Evenlode Landscape Recovery Limited —Oxford
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- Quality control
- Travel
- Annual leave
- Flexitime
Quick apply
17h
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- CRM software
- Computer networking
- SharePoint
- Employee discount
Quick apply
Logistics Team Leader
Macfarlane Group —Reading
- £29,500 - £31,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
2d
Duty Manager (Nights)
SARR Hotels Limited t/a Crowne Plaza Basingstoke —Basingstoke
- £12.71 an hour
- Weekend availability
- Hotel
- In-person
- Communication skills
- Employee discount
Quick apply
3d
Assistant Front of House Manager - Green Park
ST James Facilities —Reading
- £42,358 a year
- Full-time
- Word processing
- English
- Supervising experience
Quick apply
11d
Night Supervisor
AccorHotel —Oxford
- £27 - £28 a year
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
14d

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service desk support jobs near wickham, brk

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
3 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in wickham, brk

Second Line Support

Receptionist & Office Support (Part time)

Service Desk Support Analyst

IT Support Engineer

OOH Telephone Triage GP Bank

Senior Carer Relations Consultant

Administrative Assistant (IT)

Desktop Support Technician Apprentice

Administrative Assistant

Client Support Coordinator

Operational Support Officer

Regulatory Officer - Combined Packaging Regime - 36042

General Assistant

IT Operations Manager

Contracts & Site Supervisor

Second Line Technician (ITMS)

Logistics Team Leader

Duty Manager (Nights)

Assistant Front of House Manager - Green Park

Night Supervisor

I want to receive the latest job alerts for service desk support in wickham, brk

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