Quality & technical manager Work, Jobs in Pennsylvania, Dev (with Salaries)

Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
11d
DCCR Programme Manager
NHS Devon Integrated Care Board —Exeter
- £57,528 - £64,750 a year
- Full-time
- Leadership
- Communication skills
1d
Marketing Manager
Briggs Fire & Security Ltd —Exeter
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Marketing
- Social media management
- Free parking
- Sick pay
Quick apply
11d
Project Manager
Harrier Group —Newton Abbot
- £48,000 a year
- Management
- Project management
- Communication skills
- Employee assistance programme
3d
Statutory Agreements (Planning & Environmental) Manager
Trowers & Hamlins —Exeter
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Communication skills
Quick apply
Service Management Analyst
BT —Exeter
- £31,529 a year
- Organisational skills
- Contracts
- IT
- Gym membership
9d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Employee assistance programme
- Flexible schedule
10d
Deputy Estate Manager (Devon)
Wave Multi Trust Academy —Exeter
- £18,958 - £21,557 a year
- Part-time
- Carpentry
- Management
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Factory Manager
The Nutrient Exchange Ltd —Winkleigh
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Project management
- In-person
- Free parking
- Employee stock purchase plan
Quick apply
10d
Aftermarket Parts Manager
Masons Kings —Newton Abbot
- £38,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Employee discount
Quick apply
5d
Systems Administrator
Deciphex —Exeter
- Weekend availability
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
Quick apply
13d
Project Engineer (Mechanical)
Tilbury Douglas —Exeter
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Business Administrator - Equalities
Ministry of Justice —Newton Abbot
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
3d
Health, Safety and Fire Practitioner
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
8d
NEC4 Project Manager - Highways & Infrastructure
WSP —Exeter
- Part-time
- Hybrid work
- Organisational skills
- Contracts
- Construction experience
- Flexitime
- Work from home
Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k
Soltech IT —Exeter
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Paid training
Quick apply
12d
Land & Engineering Surveyor
AP Land Surveys Ltd —Exeter
- From £30,000 a year
- Overtime
- AutoCAD
- Customer service
- English
- Sick pay
Quick apply
2d
Senior Structural Engineer
Bailey Partnership (Group) Ltd —Exeter
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Senior Mechanical Engineer
AtkinsRéalis —Exeter
- Full-time
- Hybrid work
- Mentoring
- Communication skills
Customer Service/Sales Advisor
JK floorheating Ltd —Exeter
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d

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Customer Service / Project Manager

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Sales
Customer service
ERP systems
Microsoft Office
Administrative experience
Analysis skills
Project management
Organisational skills
Leadership
Communication skills

Full job description

Job Purpose:

The Customer Service / Project Manager is responsible for leading the customer service team to deliver exceptional customer experience. This role involves managing daily operations from receipt of customer orders to delivery of the product and/or service. It is essential to maintain the high quality of service to the customer, resolve complex customer issues, monitor performance and implement strategies to enhance customer satisfaction and loyalty.

Key Duties & Responsibilities:

Leadership & Team Management

Lead, motivate and develop the Customer Service Team to achieve departmental objectives and performance targets.
Support employee growth within the business and build a team to ensure customer satisfaction and successful delivery of all customer requirements.
Foster a culture of accountability, collaboration, customer focus and continuous improvement.

Customer Account Management

Ensure customers receive timely, professional and effective support & communication at all times throughout their journey with the business.
Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers to gather feedfack and identify improvement opportunities.
Manage customer complaints and coordinate timely resolution of any issues.
Allocate customer accounts appropriately across the team.
Support the team with managing daily administration, quotations and customer projects. Ensuring the accurate and timely data entry into the Company MIS and other business systems.
Prepare reports and presentations as and when required.
Develop and implement customer service policies, procedures and best practices.
Ensure customer requirements are delivered on time, within budget and to agreed quality standards.

Cross-Functional Collaboration

Ensure good communication with all departments at all times for successful delivery of orders and projects. Build strong relationships and ensure the accuracy of information to ensure delivery of orders and projects ‘Right First Time’.
Work closely with the Sales team to support them and the customer.
Work closely with the Production team to ensure they have all the necessary information to be able to produce the orders.
Attend regular Leadership Team meetings.

Quality, Health & Safety and Compliance

Drive a culture of continious improvement.
Ensure Non-Conformance Reports (NCRs) are raised, investigate and closed out in a timely manner.
Ensure all activities comply with Company Policies, including Health & Safely. It is essential to carry out commitment to the ‘Safety First’ culture.
Customer site visits will be required for those projects that have review milestones and to assess product quality, installation standards and customer satisfaction.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunites.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits and industry events.

Other

Uphold high ethical standards acting with integrity in all interactions with clients and stakeholders, complying at all times with the Company’s Values and Behaviours.
Ensure that the you adhere to relevant laws, regulations, and company policies.
Maintain a strong understanding of the Company’s sales process and sales cycle times.
Maintain an in-depth understanding of the products and services being sold and the industry in which the company operates in.
Act and behave in a way compliant with GK Signs standards and culture.

Qualifications and Experience

Essential

Customer-focused mindset.
Proven sucessful experience in customer service and project management roles, or similar client-facing leadership roles.
Previous sucessful experience in leading and developing teams.
Strong commercial experience and ability to work within budgets to deliver profitable outcomes.
Numerate.
Ability to work under pressure to meet customer deadlines.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Technical ability and knowledge of Microsoft Office, ERP, CRM and/or MIS systems.
Exceptional verbal and written communication along with presentation skills.
Analytical mindset with attention to detail.
Ability to travel when and if required. Full clean driving license.
Calm under pressure and able to prioritise.
Good organisational and administrative skills.
Creativity and innovation skills.
Self-starter and ability to work independantly.

Desirable

Experience within Print, Signage or related industries.
Relevant professional certification in customer service and/or project management.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

quality & technical manager jobs in pennsylvania, dev

Customer Service / Project Manager

DCCR Programme Manager

Marketing Manager

Project Manager

Statutory Agreements (Planning & Environmental) Manager

Service Management Analyst

2nd Line Support Analyst

Deputy Estate Manager (Devon)

Factory Manager

Aftermarket Parts Manager

Systems Administrator

Project Engineer (Mechanical)

Business Administrator - Equalities

Health, Safety and Fire Practitioner

NEC4 Project Manager - Highways & Infrastructure

Field Based IT Technician - Schools and Business - Exeter or Taunton - £27k to £30k

Land & Engineering Surveyor

Senior Structural Engineer

Senior Mechanical Engineer

Customer Service/Sales Advisor

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