Operations assistant Work, Jobs in Kimpton, Hrt (with Salaries)

Banking Operations - Client Support Assistant
Arbuthnot Latham —London
- Computer literacy
- Organisational skills
- Computer skills
6d
People Operations Assistant
TrinityBridge —London
- Microsoft Word
- Administrative experience
- Continuous improvement
People Operations and Office Assistant
Firstco —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
2d
Underwriting Operations Assistant
Aventum Group —London
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
7d
Assistant Company Secretary
IG Group —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Gym membership
- Life insurance
13d
Executive Assistant
The Fidaris Group —Brentford
- £26,000 - £29,000 a year
- Management
- ERP systems
- In-person
- Annual leave
Quick apply
6d
Yacht Charter Operations Assistant | Central London
Bespoke Crew —London
- £33,000 - £39,000 a year
- Hybrid work
- Databases
- Organisational skills
- Contracts
6d
Operations Assistant
Council on Geostrategy —London
- £28,000 a year
- Full-time
- Google Suite
- English
- Human resources
- Annual leave
- Sick pay
Quick apply
9d
Executive and Project Assistant
Nous Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
HR Operations Assistant (12-month Fixed Term Contract)
Apollo —London
- Analysis skills
- Human resources
- Financial services
- Annual leave
Company Secretarial Assistant
WPP —London
- Hybrid work
- Organisational skills
- Business
- Communication skills
1d
Channels Operations Assistant, Studios
IMG —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
14d
Project Coordinator, Matterport - London
CoStar Group —London
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Annual leave
Assistant Company Secretary
PoloWorks —London
- £50,000 - £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
8d
Company Secretary - Fractional
Kensa —London
- Communication skills
- Time management
5d
Centre Operations Assistant
NewFlex —London
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
- Annual leave
- Employee assistance programme
Quick apply
Senior Corporate Secretary
Deutsche Bank —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Assistant Vice President
The Maples Group (Financial Services) —London
- Full-time
- Management
- Business development
- Supervising experience
- Health & wellbeing programme
- Annual leave
6h
Assistant Vice President, Global HR Solutions Consultant
MUFG —London
- Full-time
- Microsoft Outlook
- Bachelor's degree
- No degree
12d
Project Technology Coordinator I Aviation
Corgan —London
- Full-time
- Leadership
- Python

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operations assistant jobs near kimpton, hrt

Banking Operations - Client Support Assistant

Arbuthnot Latham -
London

Apply Now

Job details

6 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
Ticket management
Filing
Internal department liaison
Microsoft Office Suite
Complaint handling
Numeracy
Risk management
Organisational skills
Computer skills
Customer interaction
Outbound calling
Communication skills
Banking

Full job description

Job Description

The CSA will focus on providing a client focused service, predominantly by telephone, ensuring client queries and requests are handled accurately, efficiently and within agreed service level agreements and appropriate timescales depending on the nature of the client enquiry. This role will support the continued growth of our Banking and Direct Deposit business.

Key Responsibilities:

Client service support:

Client contact by telephone (incoming and outgoing).

Dealing with client payment requests and ensuring that:
- Payment call backs have been made in line with ID & V procedures.
- Remitting details are correctly obtained for processing.
- FX deal tickets are completed where required.
- Internal transfers are processed.
Dealing with internal and external client enquiries for example:
- Account enquiries including balances, statement requests, transactional queries.
- Card related queries, activation requests, PIN reminders, unauthorized card transactions and liaising with VISA operations about clients card accounts.
- Online Banking and Mobile App queries, secure messages and requests including password resets and online payment verifications
- Client cash requests and deliveries in various currencies.
- Cheque queries and stop cheque requests.
- Standing order and direct debit queries.
- Amendments to static data including address changes.
- Ordering cheque and paying-in books.

Dealing with and distributing requests and queries received via the team’s mailbox including:
- Prospective new client enquiries.
- Internal or external communications.
- Internal or external queries or requests.
Dealing with other requests for example:
- Audit letters.
- Tax certificates.

General Administration:

Responsible for keeping client records updated.
Archiving and keeping paper and electronic filing up-to-date.
Assisting in the administration of general office management tasks.
Undertaking project work when required.

Compliance:

Dealing with clients’ complaints and errors in a timely manner, including following the laid down process for capturing and investigating errors and complaints. Liaising with the relationship manager and team to resolve errors and complaints, and acting as the first point of contact for clients.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

Maintain excellent relationships with Commercial Banking, Operations, Treasury, Risk and Compliance and other stakeholders across the business.

Person Specification

Knowledge/Experience/Skills:

Experience of delivering a high standard of customer care.
Good telephone skills.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Strong numeracy, literacy and computer skills.
An understanding of savings, banking or financial services is desirable.
Previous banking experience desired, preferably in a client liaising role.
Ability to provide a very high level of client service and at all times keeping the client at the heart of everything we do.
Ability to work within a team environment for the benefit of the client, the team and the Bank.
IT literate, and a good understanding of Microsoft Office.
Excellent verbal and written communication skills.
Excellent organisational skills.
Strongtime management skills and the ability to work well under pressure.
Ability to maintain a high level of confidentiality, diplomacy and discretion.
High level or accuracy and attention to detail.
Ability to learn a variety of banking systems and tasks.
Empathy in handling customer complaints.
A “can do” attitude.

Competencies:

Client focus.
Team Working.
Planning & Reviewing.
Judgement & Problem solving.
Communication & Confidence.

About Us

Not Specified

Apply Now

Refine Your Search

operations assistant jobs in kimpton, hrt

Banking Operations - Client Support Assistant

People Operations Assistant

People Operations and Office Assistant

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Executive Assistant

Yacht Charter Operations Assistant | Central London