Housing officer Work, Jobs in Parbold, Lan (with Salaries)

Housing Support Officer
YMCA St Helens —St Helens
- £28,146 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Sick pay
Quick apply
1d
Housing Assistant
Your Housing Group —Warrington
- £26,000 a year
- Full-time
- Remote
- Travel
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
8d
Ventilation & Mould Surveyor
The Dwelling Doctors —Wigan
- £33,000 - £36,000 a year
- Full-time
- Customer service
- No experience needed
- Travel
- Free parking
Quick apply
Housing Officer - Burnley, Rossendale, Bacup
Serco Plc —Birchwood
- £29,250 a year
- Full-time
- Hybrid work
- Computer literacy
- Conflict management
- Organisational skills
- Annual leave
- Employee assistance programme
Triage Housing Solutions Service Assessment and Prevention Officer
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Communication skills
- Employee assistance programme
7d
Quality Officer
Liverpool City Council —Liverpool
- £31,022 - £35,412 a year
- Mentoring
- Training & development
- Employee assistance programme
7d
Targeted Services Officer (Victims)
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Weekend availability
- Communication skills
- Employee assistance programme
6h
Housing Solutions Support Officer
Knowsley Borough Council —Knowsley
- £28,598 - £31,022 a year
- Hybrid work
- Flexible schedule
13d
Neighbourhood Housing Officer
Torus Group —Liverpool
- £34,064 a year
- Full-time
- Travel
- Communication skills
7d
Housing Officer- Weekend Worker
Excel Housing Solutions —Liverpool
- £13.45 - £14.50 an hour
- 12 hour shift
- Conflict management
- In-person
- Communication skills
- Bereavement leave
- Sick pay
Quick apply
12h
City Watch Operation Officer
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Communication skills
- Employee assistance programme
5d
Business Support Officer (SEND)
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Hybrid work
- Internship
- Marketing
- Employee assistance programme
4d
Senior Business Support Officer
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Employee assistance programme
10h
Welfare Intervention Officer
Stepping Stone Projects —Bury
- £27,261 - £30,308 a year
- Full-time
4d
Housing Solutions Assessment and Prevention Team Leader
Liverpool City Council —Liverpool
- £46,142 - £51,356 a year
- Leadership
- Employee assistance programme
12d
Planned Programme Administration Officer
Places for People —Preston
- Up to £32,369.88 a year
- CRM software
- Computer literacy
- Microsoft Office
- Employee discount
- Flexible schedule
5d
Safer Neighbourhood Specialist (ASB Officer)
OnwardHomes —Manchester
- £40,650 a year
- Call to connect
- Customer service
- Communication skills
- Annual leave
- Employee discount
8d
Telecare Response Officer
L&Q —Manchester
- £23,894 - £29,867 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Senior Officer/Learning Advisor
Department of Education —Victoria
- Full-time
- School
8d
Finance Officer - Capital
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
7d

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Housing Support Officer

YMCA St Helens -
St Helens

Quick apply

Job details

Permanent | Full-time
£28,146 a year
1 day ago

Benefits

Free parking
Company pension
Sick pay

Qualifications

Computer literacy
Stakeholder liaison
Writing skills
GCSE
Complaint handling
Tenant engagement
Customer account reconciliation
Property maintenance inspection
Tenancy sustainment support
Residential lettings
Computer skills
Signposting to community resources
Communication skills
Facilities maintenance
Negotiation

Full job description

Definition of the Role:

YMCA St Helens is a large and diverse organisation, which endeavours wherever possible to cater for the needs of the community. It is therefore essential that the Housing Support Officer be a person who will involve themselves in the overall work of the YMCA. The post holder must be flexible in their attitudes and in their methods of application which will be necessary for them to undertake the duties involved successfully.

Purpose of the Role:

To assist the Support Manager in the running of the YMCA’s accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

Responsibilities:

MAIN TASKS:

A. Housing Management and Administration

B. Resident Support

C. Team Work

D. Maintenance

E. General

A. HOUSING MANAGEMENT & MAINTENANCE

1. Ensure that all files and records are kept up to date and appropriate entries are made in the Day Diary / Log Book

2. Check and reconcile rent accounts, chasing up any arrears and resolving queries/problems – reporting to the Support Manager as needed

3. To conduct Mainstay interviews of applicants which includes risks and needs assessment. Following matching to YMCA services, before accommodation is offered take up applicants references and reports. To participate in allocations and lettings ensuring that agreed policies are adhered to.

4. Deal with residents complaints, in accordance with laid down procedures.

5. Deal with breaches of Tenancy/Licence agreement and take action, in accordance with laid down procedures – seeking advice from Support Manager if NTQ applies.

6. Be sensitive to residents feelings, attitudes and suggestions regarding the housing provision, its management, facilities and services.

7. Report any breakages, faults or defects in accordance with laid down procedures.

8. Develop a working knowledge of the housing computer systems. Assist the Housing Support Administrator in the compilation of statistics and reports for presentation to the Housing Committee and external agencies.

9. Assist in ensuring the safety and security of the building and its contents in terms of maintenance and fire.

10. Assist in the inspection of void rooms/flats, check on the general condition of the building and requisitioning of any necessary repairs.

B. RESIDENT SUPPORT

1. Following induction of a new resident an initial support and risk management plans must be produced within 2 weeks and should be reviewed 6 weekly to ensure continuing relevance.

2. Assist residents to reach acceptable and appropriate targets for their own support, encouraging the use of YMCA Foyer educational, vocational and employment opportunities.

3. To be aware of residents requirements for their exit strategy. Ensuring that residents understand the financial and social implications of moving on.

4. To provide information to residents on the opportunities available to them. To work with and help residents in organising external support and assistance when required, including access to local GP facilities.

5. To assist residents in ensuring that they take up and receive all welfare benefits to which they are entitled. Regular contact with benefit agencies should be maintained. To support residents in applying for discretionary welfare payment.

6. To liaise with and build up good working relationships with local groups and external agencies.

7. To ensure all YMCA residents are aware of and understand all rules, regulations and policies and procedures pertaining to residency.

8. Provide a staff presence in the dining room during meal times.

C. TEAM WORK

1. You will be expected to work as a member of a team principally in the Housing Department and within wider YMCA.

2. You will be expected to fully contribute to the work of the team and discuss any problems with the Support Manager, including attendance and participation at staff meetings.

3. You shall have a good working knowledge of YMCA policies and procedures, abiding by them and having a part in their updating and development. You attain an understanding of the philosophy and working of the YMCA such as is contained within the YMCA’s Aims and Purposes.

4. To be conscious of your training needs and that of the team, and bring these to the attention of the Support Manager / HR. Participate fully in the appraisal process in a constructive and positive manner.

D. MAINTENANCE

In the day to day course of your work you will have a duty to:-

1. Participate in maintaining the YMCA’s Health & Safety Policy

2. Inspect the accommodation, check on the general condition of the buildings and report any necessary repairs.

3. Report to the Support Manager any cases of wilful damage and subsequent repairs.

4. Encourage residents to report any damage or faults in their bedrooms, flats or communal areas as soon as possible, and advise on the appropriate ways to report such matters.

E. GENERAL

It is required that:-

1. You assist in providing cover as and when necessary on the Housing Duty Rota.

2. You shall keep yourself up to date with any legislative or regulatory changes that concern your role.

3. You may have other duties requested of you by the Support Manager, Operational Director or Chief Executive of the YMCA.

Essential Criteria:

Skills

· Experienced supported housing worker, working in a Hostel Environment or similar

· Knowledge of Housing & DWP Benefits

· Experience of dealing with people face to face

· IT Literate

· Ability to communicate effectively, orally and in writing.

Knowledge

Minimum 4 GCSE’s or equivalent

Attitude and Motivation

· Excellent interpersonal and communication skills

· Ability to motivate and support residents using a sympathetic and tactful approach

· Willingness to learn and undergo any necessary training

· Commitment to delivering a professional and confidential service

· Self Motivating with an ability and willingness to work autonomously

Desirable Criteria:

Skills

· An understanding of individuals with disadvantaged backgrounds

Knowledge

· Chartered Institute of Housing Level 3 or equivalent

Closing date: 17th August 2026

Job Types: Full-time, Permanent

Pay: £28,146.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Supported Housing or Hostel environment: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

housing officer jobs in parbold, lan

Housing Support Officer

Housing Assistant

Ventilation & Mould Surveyor

Housing Officer - Burnley, Rossendale, Bacup

Triage Housing Solutions Service Assessment and Prevention Officer

Quality Officer

Targeted Services Officer (Victims)

Housing Solutions Support Officer

Neighbourhood Housing Officer

Housing Officer- Weekend Worker

City Watch Operation Officer

Business Support Officer (SEND)

Senior Business Support Officer

Welfare Intervention Officer

Housing Solutions Assessment and Prevention Team Leader

Planned Programme Administration Officer

Safer Neighbourhood Specialist (ASB Officer)

Telecare Response Officer

Senior Officer/Learning Advisor

Finance Officer - Capital

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