Customer experience advisor Work, Jobs in Llantwit Major, Vgl (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- CRM software
Sales Advisor
Hotel Chocolat —Pontyclun
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
5d
Sales Advisor - Full Time/Part Time
M&S Opticians —Cardiff
- Part-time
- Sales
- No experience needed
- Communication skills
Quick apply
8d
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Sales Advisor
Storage Giant —Cardiff
- £26,436.80 - £28,436.80 a year
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply
5d
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
1d
Customer Service Supervisor
Transport for Wales —Pontypridd
- Weekend availability
- Customer service
- Team management
- Training & development
Customer Services Advisor
Halfords —Llantrisant
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
BMW Service Bookings Administrator
Sytner —Cardiff
- Employee discount
Telesales Advisor
Valley Telecommunications Ltd —Pontypridd
- £22,308 - £33,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
Sales Advisor - Over 50's Life
One Choice Cover —Swansea
- £26,000 - £45,000 a year
- Full-time
- In-person
Quick apply
11d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Legal & General Investment Management —Cardiff
- £24,720 a year
- Communication skills
- Employee discount
- Life insurance
9d
Customer Service Advisor
VAPOR CLEAN —Weston-super-Mare
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
4d
Sales Advisor
Juss Marketing —Cardiff
- £450 - £600 a week
- Communication skills
- Flexible schedule
10d
No7 Advisor
Boots —Swansea
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Patient Contact Centre Advisor
Spire Healthcare —Cardiff
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
3d
Customer Sales and Service Advisor
Indespension —Cardiff
- £24,960 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply
Sales Advisor
Bannatyne —Cardiff
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
11d
Sales Assistant
Superdrug —Newport
- £9.75 - £13.00 an hour
- Weekend availability
- Customer service
- Communication skills
- Store discount
- Employee discount
4d

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Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Microsoft Office Suite
Complaint handling
Customer interaction
Welsh

Full job description

Please note: this is a month fixed-term contract
The Role
Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.
You will be required to work various shifts between the hours of 8am - 4pm, Monday - Sunday.
Role responsibilities
Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Who we're looking for
Previous experience working in a customer service role.
Experience of using a variety of IT systems.
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Apply Now

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customer experience advisor jobs in llantwit major, vgl

Customer Experience Advisor

Sales Advisor

Sales Advisor - Full Time/Part Time

Customer Service Advisor - Midnights Team

Sales Advisor

Customer Sales Advisor

Customer Service Supervisor

Customer Services Advisor

BMW Service Bookings Administrator

Telesales Advisor

Sales Advisor - Over 50's Life

Customer Success Manager

Customer Service Advisor

Customer Service Advisor

Sales Advisor

No7 Advisor

Patient Contact Centre Advisor

Customer Sales and Service Advisor

Sales Advisor

Sales Assistant

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