Junior it Work, Jobs in Cambridge, Eng (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Documentation & Data Administrator
OGT —Cambridge
- Microsoft Word
- Data entry
- Organisational skills
- Employee discount
Quick apply
2d
Junior Sous Chef - Sponsorship available
University Arms —Cambridge
- Weekend availability
- Bar
- Hotel
- University
- Referral programme
6d
Software Engineer - AI-Native Cloud Infrastructure
CommonAI C.I.C. —Cambridge
- Full-time
- Software troubleshooting
- Linux
- AI
Quick apply
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Cambridge
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
10d
Junior Pizza Chef
Franco Manca —Cambridge
- £12.91 - £15.40 an hour
- Full-time
- Cooking
- Cleaning
- Kitchen experience
- Employee discount
- Referral programme
Quick apply
6d
Mechanical Engineer - Factory Automation
CircuitHub —Cambridge
- £45,000 - £100,000 a year
- Full-time
- Programmable logic controllers
- Mentoring
- In-person
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Senior Research Analyst - Energy and Environment Policy
Rand Europe —Cambridge
- £41,000 a year
- Full-time
- Hybrid work
- Research
- Business development
- Travel
- Free parking
- Work from home
Quick apply
Senior Associate - Employment
Mills & Reeve —Cambridge
- Computer literacy
- Research
- Business development
Junior Sous Chef
Piccolo Lounge —Ely
- £13.10 - £13.30 an hour
- Part-time
- Bar
- Casual dining restaurant
- Cleaning
- Employee discount
Quick apply
Domestic Assistant
Defiant Enterprises Limited —Chatteris
- From £12.71 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Deputy Development Director
Fitzwilliam College —Cambridge
- Full-time
- Master's degree
- Organisational skills
- AI
- Free parking
- Annual leave
Construction Manager
Skanska —Cambridge
- Team management
- Leadership
- Communication skills
- Bereavement leave
Senior Pharmacy Technician
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £32,073 - £39,043 a year
- Full-time
- Computer literacy
- Continuous improvement
- Patient care
3d
Chef
Byron's Bear —Cambridge
- £13.00 - £13.50 an hour
- Part-time
- Cooking
- Mentoring
- In-person
- Employee discount
Quick apply
Chef de Partie
Chestnut Group —Newmarket
- Up to £16 an hour
- Part-time
- Cleaning
- Employee discount
- Flexible schedule
Quick apply
Specialist Rotational Physiotherapist
Royal Papworth Hospital NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Part-time
- Master's degree
- Bachelor's degree
- Mentoring
3d
Land Surveyor
Dalcour Maclaren —Bury St. Edmunds
- Computer literacy
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
6d
Associate or Associate Director - Town Planning
Stantec —Cambridge
- Business development
- Mentoring
- Training & development
- Annual leave
3d

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IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
10 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
Incident queue management
Mobile applications
IT service management
User account provisioning
Ticket management
Maintenance
Microsoft Office Suite
User account management
Continuous improvement
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
IT incident logging
Application support
Cybersecurity
Communication skills
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

Refine Your Search

junior it jobs in cambridge, eng

IT Junior Technical Analyst

Documentation & Data Administrator

Junior Sous Chef - Sponsorship available

Software Engineer - AI-Native Cloud Infrastructure

Retail Sales Assistant/Driver

Junior Pizza Chef

Mechanical Engineer - Factory Automation

Business Support Manager

Senior Research Analyst - Energy and Environment Policy

Senior Associate - Employment

Junior Sous Chef

Domestic Assistant

Deputy Development Director

Construction Manager

Senior Pharmacy Technician

Chef

Chef de Partie

Specialist Rotational Physiotherapist

Land Surveyor

Associate or Associate Director - Town Planning

I want to receive the latest job alerts for junior it in cambridge, eng

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