Technical support engineer Work, Jobs in Claygate, Sry (with Salaries)

Technical Support Engineer
DIGICO —Chessington
- Overtime
- English
- No degree
- Linux
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
End User Support Engineer
Tata Elxsi —London
- Windows
- Analysis skills
- Computer networking
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
2d
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- PMP
- AWS
Technical Engineer - Technical Support Group (TSG) (Powerplant)
British Airways —Heathrow
- Full-time
- Engineering
- Bachelor's degree
- Free parking
- Life insurance
9d
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Windows
- AWS
- Communication skills
- Employee assistance programme
- Sick pay
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
8d
Associate End User Computing Engineer
Homes England —London
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
16h
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Computer networking
- IT
- Annual leave
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Organisational skills
- APIs
- Communication skills
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- Continuous improvement
- APIs
- Leadership
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
- Employee stock ownership plan
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Support Engineer
PolyAI —London
- Hybrid work
- Salesforce
- English
- Agile
- Annual leave
- Work from home
Quick apply
2d

I want to receive the latest job alerts for technical support engineer in claygate, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near claygate, sry

Technical Support Engineer

DIGICO -
Chessington

Apply Now

Job details

Full-time

Qualifications

Soldering
English
Mac OS
Linux
Communication skills

Full job description

Job Specification

Team

Customer Support

Job Title

Technical Support Engineer, DiGiCo UK Limited

Reporting To

Support Team Leader

Direct Reports

None

Location

Chessington (UK)

Terms & Conditions

37.5 hours per week

Job Summary

To provide technical support to all DiGiCo, KLANG, Fourier Audio and DiGiGrid clients worldwide by telephone and email with a particular focus on Fourier Audio clients.
To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide.
To visit and repair products worldwide.
To keep all provided databases up to date with your cases.
To process spare parts orders via ERP and arrange despatch where necessary.

Main Activities & Responsibilities

You will be responsible, along with your team members, for the support of DiGiCo, KLANG, fourier audio and DiGiGrid products, both existing and new releases.

This will include:

Email and telephone support worldwide
Visits to sites across the world for technical support as required
Order processing of sales spares orders and advance replacement parts
Despatch of sales spares and advance replacement from Chessington when necessary
Updating the company database with your clients (or any other software recording tools the company provides)
Participation in the weekend support rota as required
Stock control and auditing of spare parts in the Chessington site
Provide and host technical training sessions across the world for visiting engineers and distributors
Liaise with software/hardware teams on Technical Note creation and distribution
Generate case query reports for weekly review as required.

fourier audio:

Become the subject matter expert within the support team for all technical and operational issues with fourier audio products
Test and reproduce customer reported issues in-house
Acquire sound knowledge of popular VST plugins
Direct interaction with the fourier R&D team for field issues and product development

Other Features of the Job

37.5 hours per week, based in our offices in Chessington. Planned weekend support cover on rotation (approx. one weekend in ten)

Person Specification

Attributes

Essential

Desirable

Education & Qualifications

Formal education in the field of software / network technology or electronics

Degree in music technology or equivalent work experience.

Experience

Prior experience with AoIP audio formats (ideally with
Dante level 2 certification, Soundgrid)
Using and troubleshooting both macOS and Windows computers – both from a hardware and software perspective

Prior experience with DiGiCo products
Prior experience with DiGiGrid, KLANG or fourier audio products
Knowledge of Linux systems would be beneficial
At least three years of work experience in music technology

Practical & Intellectual Skills (inc. special knowledge)

Excellent analytical and problem-solving skills, with the ability to balance perfection and speed
Strong written and verbal communication skills in English
Thorough understanding of music production workflows in a live sound environment
Ability to work efficiently both independently and as part of a team

Second European language
Ability to read and interpret circuit diagram
Soldering skills

Company Values

Customer focussed
Innovative
Active team member
Honest
Dedicated

Circumstances

Good attendance record (this will not preclude a candidate with a disability)
Ability to work occasional overtime

To apply, please forward a CV and letter of application to [email protected]

Contract Type: 37.5 hours per week

Apply Now

Refine Your Search

technical support engineer jobs in claygate, sry

Technical Support Engineer

EUC Engineer

End User Support Engineer

Technical Support Engineer - Digital Customer Success

Systems Engineer

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Technical Engineer - Technical Support Group (TSG) (Powerplant)

Infrastructure Support Engineer

Junior Support Engineer

Associate End User Computing Engineer

Service Desk Engineer (Field)

GNOC Engineer (shift)

Technical Support Engineer (L1/Frontline Support), EU

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Sr. Customer Success Engineer, EMEA

Senior Manager - Technical Support Engineering

TechOps Engineer (System Administrator)

Customer Support Engineer

Support Engineer

I want to receive the latest job alerts for technical support engineer in claygate, sry

Related Searches

Explore jobs in more locations

Job Specification

Person Specification

Contract Type: 37.5 hours per week

Jobseeker tools

Employer Tools

Browse

Stay Connected