It support Work, Jobs in Kington, Wor (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
5d
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
10d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- Full-time
- Organisational skills
- In-person
- Communication skills
Technical Support Specalist
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
Quick apply
Sales & Technical Support
Vale AgriFlow Limited —Evesham
- £32,500 - £39,995 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Leadership
- Free parking
- Work from home
Quick apply
12d
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Administrator IT & Finance
British Pregnancy Advisory Service —Warwick
- £26,444 - £29,853 a year
- Full-time
- Hybrid work
- Organisational skills
- Computer skills
- Budgeting
- Free parking
- Annual leave
Quick apply
4d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
IT Support Apprentice
QA Apprenticeships —Tewkesbury
- £17,000 a year
- Full-time
- Communication skills
- Employee discount
4d
Group IT Engineer
Spirax Group —Cheltenham
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Annual leave
5d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Vinyl Wrap Technician / IT Executive Trainee
Vendnation LTD —Smethwick
- From £12.71 an hour
- Full-time
- Computer literacy
- No experience needed
- In-person
- Free parking
Quick apply
13d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
2d
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
Building Safety Levy Technical Support Officer
Wychavon and Malvern Hills District Council —Malvern
- £26,403 - £28,142 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
9d
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
13d
Technical Trainer - Electronic Warfare
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
5 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

it support jobs in kington, wor

1st Line Service Desk Analyst (Days)

2nd Line IT Engineer

IT Service Desk Agent

Technical Support Specalist

Sales & Technical Support

First Line Support Consultant

Administrator IT & Finance

2nd Line Technical Support – Infrastructure

IT Support Apprentice

Group IT Engineer

Senior Support Analyst

Vinyl Wrap Technician / IT Executive Trainee

Helpdesk Team Leader

IT Service Desk Manager

OSS Technician

Technical Support & Sustainment Engineer

OSS Technician

Building Safety Levy Technical Support Officer

Service Desk Manager

Technical Trainer - Electronic Warfare

I want to receive the latest job alerts for it support in kington, wor

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