Service desk agent Work, Jobs in Ealing, Gtl (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
14h
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Time management
Quick apply
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
13d
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
4d
Marketing Executive
Tax Desk —Hammersmith
- £30,000 - £36,000 a year
- Full-time
- Marketing
- Social media management
- Business development
Quick apply
19h
Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Real-Time Analyst
Foundever —Kingston upon Thames
- £28,500 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- Financial services
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
5d
Loans Operations Specialist (Vice President)
Nomura —London
- Communication skills
Technology Enablement Program Manager
Intercom —London
- Hybrid work
- Google Suite
- IT
- In-person
- Annual leave
- Work from home
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Night Security Officer
Rendall & Rittner —London
- £26,000 a year
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
5d
Account Executive, Enterprise
Braze —London
- Sales
- Salesforce
- ERP systems
- Employee stock purchase plan
- Annual leave
Quick apply
Professional Services Team Manager - Implementation Consulting
monday.com —London
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
Quick apply

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in ealing, gtl

Customer Service Host - T2

Customer Service Host

Front Desk Agent

Central Reservations Agent

Daytime Concierge

Night Guest Service Agent

Night Guest Service Agent

Guest Service Agent

Marketing Executive

Customer Support Specialist, OntheMarket - London

Real-Time Analyst

AI Business Partner - Builders

Service Desk Ops Manager

Support Engineer

Loans Operations Specialist (Vice President)

Technology Enablement Program Manager

Transport Coordinator

Night Security Officer

Account Executive, Enterprise

Professional Services Team Manager - Implementation Consulting

I want to receive the latest job alerts for service desk agent in ealing, gtl

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