Technical chat support Work, Jobs in Manchester, Eng (with Salaries)

Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
6d
Information Security Analyst - Vulnerability Management
Starling —Manchester
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Collections & Financial Wellbeing Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Banking
- Annual leave
Quick apply
14d
IAM Analyst
Starling —Manchester
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Field Service Engineer (Oldham / North Manchester)
InPost UK —Manchester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Android Engineer
Starling —Manchester
- Full-time
- Hybrid work
- Java
- IT
- Annual leave
- Employee discount
Quick apply
Principal Engineer, Digital Assistant
National Westminster Bank PLC —Manchester
- £80,600 - £120,900 a year
- Full-time
- Hybrid work
- AWS
- Software development
- Leadership
- Annual leave
Product Designer
Dizplai —Manchester
- Full-time
- AI
- Communication skills
HR Officer
Cheshire East Council —Middlewich
- £39,152 - £41,771 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Human resources
- Annual leave
- Employee assistance programme
1d
Swimming Instructors - Leisure Centre
Bury Council —Bury
- £23,537 - £23,633 a year
- Weekend availability
- Customer service
- Experience working with children
- Communication skills
- Annual leave
11d
Customer Insights Manager
Footasylum —Rochdale
- Hybrid work
- CRM software
- Data analysis skills
- Driving
SEND Tribunal and Relationships Manager
Cheshire East Council —Macclesfield
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Care plans
- Communication skills
- Annual leave
- Flexitime
Senior Technology Consultant
Hewlett Packard Enterprise —Manchester
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Team Manager - Childrens Social Care
Cheshire East Council —Macclesfield
- £48,072 - £54,994 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Sales Engineer - HPE Networking
Hewlett Packard Enterprise —Manchester
- Full-time
- Hybrid work
- Communication skills
5d
Engineer Schemes and Major Maintenance
HALTON BOROUGH COUNCIL —Halton
- £32,061 - £34,434 a year
- Engineering
- Free parking
- Employee assistance programme
1d
Maintenance Engineer
Kerry —Runcorn
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Lecturer / Senior Lecturer in Software Engineering for Industry Experts
Manchester Metropolitan University —Manchester
- £41,064 - £61,759 a year
- Full-time
- Doctoral degree
- Computer Science
- University
- Life insurance
Senior VFX Artist
Cloud Imperium Games —Manchester
- Mentoring

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technical chat support jobs near manchester, eng

Technical Administrator

Remtek Systems Ltd -
Salford

Quick apply

Job details

Permanent | Full-time
£28,000 - £29,000 a year

Benefits

Free parking
Annual leave
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Live chat
Microsoft Word
CRM software
Customer service call handling
Driving Licence
Microsoft Excel
Inbound customer enquiry call handling
Computer literacy
GCSE
Ticket management
Logistics
Microsoft Office Suite
Microsoft Office
Data entry
Customer interaction
Typing
Communication skills
Time management

Full job description

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/051a828d-f01e-404e-b3ad-011bfeb48378

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

Summary of Role:

The Technical Administrator is responsible for coordinating customer support, repairs, insurance and warranty processes, equipment logistics, and inventory management while maintaining accurate records within CRM and HelpDesk systems. The role acts as a central point of contact between customers, technicians, manufacturers, insurers, funding bodies, and internal teams to ensure efficient resolution of technical issues and smooth delivery of repair and replacement services.

Key Responsibilities:

Communication Handling:

Answer and respond to calls, emails, and chat queries regarding insurance, warranty, annual service charge (ASC), orders, and repairs/replacements.
Schedule callbacks for technicians and advise customers on connecting to remote support.
Update CRM HelpDesk tickets with clear note taking ability ensuring ease of continuation.
Maintain and update knowledge base with clear documentation and updates to internal and external processes.

Coverage Checks and Quotes:

Check warranty/insurance/ASC coverage, create quotes for repairs or replacements, and update CRM with relevant details.
Manage funding body communications, handle approvals, and coordinate repairs/replacements with technicians.

Insurance and Quote Management:

Guide students on making insurance claims, arrange collection of equipment, send quotes, and update claim progress.
Handle communication with insurers, create quotes and sales orders for repairs/replacements, and ensure all authorisations are invoiced.
Coordinate repairs and replacements with IT Technicians to be completed within SLA.

Ticket Management:

Maintain HelpDesk with clear and accurate ticket management.
Handle communication with customers for repair collections and deliveries, ensuring consistent note taking and documentation updates.
Handling communications across various platforms between customers and technicians.

Manufacturer Coordination:

Book equipment with manufacturers, keeping open communication regarding repair status.
Arrange collections, chase up repairs, and handle deliveries back to the office.
Update HelpDesk tickets with necessary documentation or updates provided by manufacturer.

Logistics:

Create labels and update CRM for DPD collections and deliveries of repairs, manage missing items or delays related to service.

Equipment Handling and Inventory:

Identify, photograph, and label equipment, update CRM with received items, and ensure correct handling and storage.
Work alongside procurement and technicians to ensure parts available for repair.
Loan equipment management for end users.
Updating systems and records for inventory.
Coordinating repairs, parts orders, and equipment collections.

Qualifications:

Essential

Excellent time management and organisation skills.
Good written and verbal communication.
Experience handling phone calls.
Knowledge of Microsoft Office e.g. Word, Excel etc. with good typing skills.
Friendly and personable attitude and able to work as part of a team or individually.
Grades C (or equivalent) or above in Maths, English and ICT at GCSE level.
Minimum 2 Years experience in administrative role.
Driver’s license.

Desirable

Ability to solve problems.
Technical knowledge of computer systems.
Experience coordinating repairs or replacements.
Experience communicating with third party manufacturers.

Company Benefits:

28 Days Annual Leave
Birthday Day Off
Living Wage Employer
Private Health Care Scheme
Company Pension Scheme
Employee Recognition Awards
Casual Fridays
Company Events
Career Progression
Overtime Availability

PLEASE ONLY APPLY VIA THIS LINK TO OUR CAREERS PAGE:

https://remteksystems.careers.hibob.com/jobs/051a828d-f01e-404e-b3ad-011bfeb48378

ANY APPLICATIONS THAT HAVE NOT BEEN SUBMITTED VIA THE CAREERS PAGE WILL NOT BE REVIEWED.

Pay: £28,000.00-£29,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical chat support jobs in manchester, eng

Technical Administrator

HR Systems Administrator

Information Security Analyst - Vulnerability Management

Collections & Financial Wellbeing Specialist

IAM Analyst

Field Service Engineer (Oldham / North Manchester)

Android Engineer

Principal Engineer, Digital Assistant

Product Designer

HR Officer

Swimming Instructors - Leisure Centre

Customer Insights Manager

SEND Tribunal and Relationships Manager

Senior Technology Consultant

Team Manager - Childrens Social Care

Sales Engineer - HPE Networking

Engineer Schemes and Major Maintenance

Maintenance Engineer

Lecturer / Senior Lecturer in Software Engineering for Industry Experts

Senior VFX Artist

I want to receive the latest job alerts for technical chat support in manchester, eng

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