Customer experience manager Work, Jobs in Douglas, Eng (with Salaries)

Customer Service Supervisor and Digital Inclusion Lead
Isle of Man Government —Douglas
- £38,395 - £44,857 a year
- Full-time
- Customer service
- Leadership
- Relocation assistance
- Annual leave
10d
Business Manager
Standard Bank —Douglas
- Full-time
- Team management
- Business
- Leadership
11d
Assistant Manager - Douglas
Hays Travel —Douglas
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee discount
18h
Sales Enablement Manager
Canonical —Douglas
- Azure
- Sales
- Salesforce
Quick apply
Regional SDR Director
Canonical —Douglas
- Remote
- Business development
- Bachelor's degree
- Team management
- Employee assistance programme
Quick apply
5d
Customer Service Officer
Isle of Man Government —Douglas
- £29,336 - £35,386 a year
- Full-time
- Relocation assistance
- Annual leave
15h
Store Manager
Mountain Warehouse —Douglas
- £35,000 - £38,000 a year
- Full-time
- Customer service
- Merchandising
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Officer - Welcome Centre
Isle of Man Government —Douglas
- £29,336 - £35,386 a year
- Full-time
- Communication skills
- Relocation assistance
- Annual leave
Assistant Store Manager
Mountain Warehouse —Douglas
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
18h
Assistant Hotel Manager
Premier Inn —Douglas
- £35,000 - £38,500 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Counter Manager - Douglas IOM
Benefit Cosmetics UK —Douglas
- Part-time
- Sales
- Customer service
- Annual leave
- Referral programme
6d
Assistant Manager
Boots —Isle Of Man
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Administration Officer - Finance Shared Services
Isle of Man Government —Douglas
- £29,336 - £35,386 a year
- Full-time
- Customer service
- Continuous improvement
- Relocation assistance
- Annual leave
5d
Team Leader
Poundland —Douglas
- £13.68 an hour
- Customer service
- Leadership
- Employee discount
14d
Housing Officer
Douglas City Council —Douglas
- £38,570 - £46,764 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
9h
Retail Sales Assistant - Keyholder
The Works —Douglas
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Assistant Manager - Castlemona IOM
BoyleSports —Douglas
- £13.50 an hour
Quick apply
Senior Relationship Manager, Business and Commercial Banking
Standard Bank —Douglas
- Full-time
- Customer service
- Business development
- Banking
Assistant Manager - Castlemona IOM
BoyleSports —Isle Of Man
Sales Manager
NEXT —Douglas
- From £14,644 a year
- Part-time

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customer experience manager jobs near douglas, eng

Customer Service Supervisor and Digital Inclusion Lead

Isle of Man Government -
Douglas

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Job details

Full-time
£38,395 - £44,857 a year
10 days ago

Benefits

Relocation assistance
Cycle to work scheme
Annual leave
Company pension
Pay rise

Qualifications

Customer service
Leadership

Full job description

About the role

Are you a confident leader with a passion for customer service, community engagement and helping people access services with ease?

Join the Welcome Centre team as a Customer Services Supervisor and Digital Lead and play a key role in shaping the future of customer services across the Isle of Man. Based between the Welcome Centre at the Sea Terminal and our growing network of Regional Hubs in Peel, Ramsey and Port Erin, you'll help lead the delivery of a wide range of services for residents, visitors and businesses.

In this exciting role, you'll share responsibility for the day-to-day management of the Welcome Centre network, supporting staff, overseeing service delivery and ensuring customers receive a high-quality experience across face-to-face, telephone, email and online channels. You'll lead and develop a team of Customer Service Officers, manage resources across multiple locations and support the continued development of new services and initiatives. With a varied mix of operational leadership, people management, problem solving and stakeholder engagement, you'll also support the expansion of our Regional Hubs, drive digital inclusion within local communities and help improve access to government services across the Island.

Working closely with internal departments, external organisations and community partners, you'll identify new opportunities, improve service delivery and promote the Welcome Centre as the Isle of Man Government's primary multi-channel customer service hub. This is an exciting opportunity for someone who enjoys leading people, improving services and making a real difference to the communities they serve. If you're a motivated and customer-focused individual with strong leadership skills and a passion for helping others, we'd love to hear from you!

Apply today and help shape the future of customer services across the Isle of Man!

A workplace that invests in you

A competitive salary that increases each 12 months until you reach the salary maximum.

A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.

Enjoy occasional remote working opportunities, with prior agreement from your manager.

Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.

Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.

Ability to apply for an unpaid career break after 3 years’ service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

Please note a relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [email protected].

Apply Now

Refine Your Search

customer experience manager jobs in douglas, eng

Customer Service Supervisor and Digital Inclusion Lead

Business Manager

Assistant Manager - Douglas

Sales Enablement Manager

Regional SDR Director

Customer Service Officer

Store Manager

Customer Service Officer - Welcome Centre

Assistant Store Manager

Assistant Hotel Manager

Counter Manager - Douglas IOM

Assistant Manager

Administration Officer - Finance Shared Services

Team Leader

Housing Officer

Retail Sales Assistant - Keyholder

Assistant Manager - Castlemona IOM

Senior Relationship Manager, Business and Commercial Banking

Assistant Manager - Castlemona IOM

Sales Manager

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