Analytics manager Work, Jobs in Gotham, Ntt (with Salaries)

Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
7d
Website Optimisation Analyst
Games Workshop —Nottingham
- Hybrid work
- Microsoft Excel
- SQL
- JavaScript
- Free parking
- Employee discount
2d
Account Manager (Private Sector)
MHR INTERNATIONAL UK LIMITED —Nottingham
- Human resources
- Communication skills
- Employee discount
- Referral programme
Head of Commercial (Severn Trent Water)
Lanes Group —Derby
- Full-time
- Hybrid work
- Civil engineering
- Business development
- Contracts
Quick apply
14d
Freelance Social Media & Digital Communications Officer
Well for Life (working title of Derbyshire Positive Support) —Littleover
- Up to £20 an hour
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Free parking
- Work from home
Quick apply
14d
Senior Quality Manager (Hardware Products)
ONYX Insight —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Learning and Development Business Partner
Ideagen —Ruddington
- AI
- Communication skills
7d
Global Technology Engineer - Tabletting and Capsules
Reckitt —Nottingham
- Full-time
- AutoCAD
- Engineering
- Project management
- Employee assistance programme
- Life insurance
Third Party Security - Programme Support
Experian —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Project management
- Annual leave
Quick apply
Senior Manager, Group Revenue Recognition
Experian —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Communication skills
- Annual leave
Quick apply
3d
Reporting & Planning Assistant Mgr
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Senior Manager, Group Revenue Recognition
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Accounting
- Communication skills
- Annual leave
3d
Colleague Assurance Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Annual leave
IT Project Manager
East Midlands Railway —Derby
- £53,000 a year
- Hybrid work
- Software development
- Agile
- Employee discount
- Flexible schedule
9d
Category Assistant
Boots —Nottingham
- Full-time
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Senior AWS Data Platform Engineer (Fixed Term Contract)
Microlise —Nottingham
- From £55,000 a year
- DevOps
- SQL
- AWS
- Employee assistance programme
- Employee discount
Technical Sales Manager - Pump & Treatment Rental - Anglian Region
Xylem —Nottingham
- Full-time
- Remote
- Programmable logic controllers
- Travel
- Organisational skills
Senior Account Manager
Go Inspire —Leicester
- Full-time
- Microsoft Office
- Administrative experience
Quick apply
10d
E-Commerce & Digital Marketing Executive
Cosy Direct —Burton-On-Trent
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
Test / Solution Architect – FMCG / ERP – Large Data / Platform Migration - Hybrid
Resillion —Nottingham
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply

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Customer Service Manager

First Fence -
Swadlincote

Quick apply

Job details

Full-time
£35,000 - £37,000 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Analysis skills
Human resources
Leadership
Communication skills

Full job description

Welcome to First Fence - where security meets innovation!

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £35,000-£37,000 per annum

Hours: 42.5 hours per week, Monday to Friday between the hours of 07:00-18:00

Location: Swadlincote, Derby, DE11 8EA

Why First Fence?

Same-day delivery across the UK
Six strategic locations, including our National Distribution Centre
Extraordinary growth since 2010
️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

Position:

As a Customer Service Manager, you will lead a high-performing team dedicated to delivering exceptional customer experiences. You will oversee daily operations, coach and develop team members, implement service improvements, and ensure all interactions reflect the company’s values and commitment to excellence. By fostering a culture of accountability, collaboration, and continuous improvement, you will ensure every customer receives professional, efficient, and caring support.

Key Responsibilities:

Team Leadership: Lead, motivate, and coach the customer service team to achieve clear performance goals and boost morale. Foster a customer-first culture by recognising achievements and communicating the impact of their work.

Talent Development & Onboarding: Coach team members with regular feedback, performance reviews, and targeted training. Recruit, train, and assist with onboarding new colleagues, ensuring immediate understanding of products, systems, and service expectations.

Operational Excellence & Analytics: Monitor daily operations to ensure prompt and professional handling of all customer queries. Use performance data (e.g., response time, satisfaction scores) and analytics to identify trends, measure success, and implement improvement plans.

Strategic Improvement: Develop, implement, and standardise service processes and standards consistent with company values. Drive continuous improvement through new technologies and customer feedback systems to enhance service quality and efficiency.

Customer Resolution: Personally handle complex customer escalations using empathy and sound judgment for fair, timely resolutions. Maintain accurate CRM records for data integrity.

Collaboration: Partner with departments like sales, logistics, and finance to ensure seamless communication and resolve cross-functional issues impacting customers.

Stakeholder Communication: Prepare regular reports for senior management summarising service performance, challenges, and proposed solutions.

Managing People: Follow procedures such as investigations, disciplinaries, wellbeing meetings and related processes following all company policies, collaborating with HR where required.

This list is not exhaustive

Requirements:

How You'll Do It:

Strong leadership, coaching, and communication skills, with the ability to inspire and engage teams.
Proficiency in CRM systems, SAP, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent problem-solving and conflict-resolution abilities, with a calm and professional approach under pressure.
Strong analytical skills and ability to interpret performance data to drive improvements.
Highly organised, detail-oriented, and capable of managing multiple priorities simultaneously.
Good financial and commercial awareness, with the ability to manage budgets and service KPIs effectively.

Other information:

Join Us for a Career Beyond Ordinary!

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!

✨ Benefits Snapshot:

️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together! #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.

Quick apply

Refine Your Search

analytics manager jobs in gotham, ntt

Customer Service Manager

Website Optimisation Analyst

Account Manager (Private Sector)

Head of Commercial (Severn Trent Water)

Freelance Social Media & Digital Communications Officer

Senior Quality Manager (Hardware Products)

Learning and Development Business Partner

Global Technology Engineer - Tabletting and Capsules

Third Party Security - Programme Support

Senior Manager, Group Revenue Recognition

Reporting & Planning Assistant Mgr

Senior Manager, Group Revenue Recognition

Colleague Assurance Manager

IT Project Manager

Category Assistant

Senior AWS Data Platform Engineer (Fixed Term Contract)

Technical Sales Manager - Pump & Treatment Rental - Anglian Region

Senior Account Manager

E-Commerce & Digital Marketing Executive

Test / Solution Architect – FMCG / ERP – Large Data / Platform Migration - Hybrid

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