Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run automation-led customer experiences for leading brands, combining deep domain expertise with modern engineering and a consulting mindset. We are collaborative, curious and outcomes-driven, and we invest in people who want to learn and grow in a supportive, inclusive environment.
Role Purpose
As a Senior Software Engineer within the AI Practice, you will play a key hands-on role in designing, building and operating secure, scalable and highly automated software solutions for our customers.
You will bring a strong DevOps mindset, taking ownership of solutions across the full lifecycle — from design and build through deployment, monitoring and continuous improvement. The role is customer-facing and delivery-focused, working on AI-enabled and cloud-native solutions using modern, automation-first engineering practices.
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Design, build and maintain high-quality software solutions using modern programming languages, cloud platforms and DevOps tooling.
- Apply a DevOps and automation-first approach across infrastructure provisioning, CI/CD, deployment, testing and operations.
- Engineer secure, scalable and observable systems using modern DevOps practices, including infrastructure as code and automated quality controls.
- Take ownership of services in production, including monitoring, troubleshooting, performance tuning and reliability improvements.
- Work directly with customers to understand requirements, shape technical solutions and clearly communicate progress, risks and outcomes.
- Troubleshoot complex issues across application code, integrations, infrastructure and cloud services.
- Contribute to shared DevOps tooling, reusable components, infrastructure-as-code patterns and engineering standards within the AI Practice.
- Collaborate closely with other engineers and delivery leads to ensure high-quality, on-time delivery.
- Continuously evaluate and adopt new DevOps tools, technologies and patterns to improve delivery efficiency and platform reliability.
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Strong experience as a Senior Software Engineer working across multiple technology stacks.
- Proven DevOps experience, with a strong automation-first engineering mindset.
- Experience designing, deploying and supporting production systems using CI/CD pipelines and infrastructure as code.
- Ability to rapidly learn new technologies and apply them effectively in customer environments.
- Excellent problem-solving and troubleshooting skills across software, infrastructure and cloud platforms.
- Strong written and verbal communication skills, including confidence in customer-facing roles.
- Hands-on experience with:
- Infrastructure as Code (Terraform, Ansible or similar)
- CI/CD pipelines and DevOps tooling
- C# (.NET 8+) and/or Java (Spring)
- JavaScript using a modern framework (React, Angular or similar)
- Bash and PowerShell
- AWS, ideally including Amazon Connect
- Containerisation and orchestration (Docker, Kubernetes)
- Linux environments
Nice to Have
- Experience with relational databases such as MSSQL
- Experience with Redis or similar caching technologies
- Exposure to Azure
- Exposure to Google Cloud Platform (GCP)
- Experience with Go
- Experience with VMware
- Telephony or IVR experience
Why Join Us
- Work on high-impact AI, cloud and DevOps transformation programmes for leading global brands.
- Be part of a collaborative, outcomes-driven engineering culture with strong DevOps practices.
- Continuous learning with access to mentoring, frameworks and clear career progression.
- An inclusive and supportive environment where diversity is valued and everyone can thrive.
THE DIGITAL CX TRANSFORMATION COMPANY
Why Sabio?
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status.
If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected] 