It service manager Work, Jobs in Birtley, Twr (with Salaries)

IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
10h
Integration Developer
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- Agile
- Free parking
- Store discount
Quick apply
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- Master's degree
- Travel
- Mentoring
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Civica —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
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IT Systems Analyst

J Barbour and Sons -
South Shields

Quick apply

Job details

Full-time
10 hours ago

Benefits

Free parking
Store discount
Canteen
Employee discount
Referral programme
On-site parking

Qualifications

ITIL Certification
Computer Science
Stakeholder collaboration
Requirement elicitation
Enterprise software
Stakeholder liaison
Business analysis
System design
Process improvement
ERP software
Requirements gathering workshops
Bachelor's degree
ITIL
Technical writing
Agile
Application support
Business requirements
Communication skills
SDLC
Information Technology

Full job description

Position Overview:

We are currently recruiting for a Systems Analyst to join our IT team based at our Head Office in South Shields. As an IT Systems Analyst at Barbour, you will work with a good degree of independence to deliver high-quality IT solutions that meet business needs and support strategic goals. Reporting to the IT Manager – Business Systems, you will be responsible for analysing, designing, and improving business systems to support Barbour’s operational and strategic objectives. Serving as a key liaison between business stakeholders and technical teams, you will ensure system solutions are aligned with business needs, scalable, secure and fit for purpose.

*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*

Essential Duties and Responsibilities:

Analyse existing business processes to identify inefficiencies, risks and improvement opportunities, translating requirements into technical specifications.
Partner closely with developers, infrastructure teams, vendors and third-party suppliers to support system design, configuration, integration and testing activities.
Participate in system implementation, upgrades, migrations, and impact assessments while developing and maintain comprehensive system documentation.
Provide 2nd or 3rd line support for business-critical applications, lead user acceptance testing (UAT) and provide post-implementation support and continuous improvement.
Ensure solutions comply with organisational standards and regulatory policies while supporting and collaborating with Associate and Senior Analysts.

Skills and Experience:

Education & Qualifications: Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems or equivalent experience. BCS Business Analysis, ITIL Foundation or Agile / Scrum certifications desirable.
Technical & Domain Expertise: Strong understanding of IT systems, integrations, databases, APIs, interfaces, and SDLC Agile or ITIL frameworks.
Enterprise Applications: Hands-on experience with enterprise applications (ERP, eCommerce, Finance, or HR systems) and managing delivery with 3rd parties.
Analysis & Documentation: Proven expertise in requirements gathering (workshops, interviews, process mapping), impact assessments, and reading technical documentation / diagrams.
Communication & Collaboration: Exceptional stakeholder management skills with the ability to explain complex technical concepts to non-technical business partners.
Working Styles: Self-motivated, detail-oriented, and capable of working independently with minimal supervision while remaining aligned with team and managerial direction.

Benefits:

Discretionary Company bonus scheme
Staff discount
Staff shop
Healthcare cash plan
25 days holiday as standard increasing with length of service plus bank holidays
Access to training and development activities to support your career development
Free onsite parking
Subsidised canteen
Operate hybrid & flexible working
4pm finish on a Friday
Wellbeing support
Refer a friend bonus scheme
Reward & Recognition program
Length of Service rewards

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

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it service manager jobs in birtley, twr

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