It support Work, Jobs in Barton Le Clay, Bdf (with Salaries)

Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
5d
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
7d
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Warehouse Systems Administrator (rotating days)
GXO Logistics —Wellingborough
- Up to £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
14d
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
13d
Secure Support Engineer
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
12d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Workshop Engineer
Air IT —Milton Keynes
- Full-time
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Rota and Clinical Systems Administrator
The Swan Practice —Buckingham
- Full-time
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Technical Support Assistant
JSM Group —Potters Bar
- Microsoft Word
- Engineering
- Organisational skills
Quick apply
IT Operations Technician
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
6h
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
7h
Application Support Consultant
GenetiQ —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Databases
- Annual leave
Quick apply
8h

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Second Line IT Engineer

GT Stewart Limited
St Albans

Quick apply

Job details

Permanent
£28,000 - £32,000 a year
5 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Driving Licence
Software deployment
Disaster recovery
Microsoft Exchange
Network infrastructure
User account management
Network support
SharePoint
Technical writing
IP networking
Customer support
Application support
Cybersecurity
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Title: Second Line IT Engineer

Location: St Albans (with travel to other GT Stewart offices as required)

Salary: £28,000 – £32,000 per annum (depending on experience)

Hours: Full-time, 37.5 hours per week

Overview

GT Stewart Solicitors is seeking a proactive and technically skilled Second Line IT Engineer to join our growing IT team. The successful candidate will provide high-quality second-line technical support across the firm, resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.

Working closely with the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling our staff to provide an exceptional service to clients.

Key Responsibilities

Second Line Technical Support

Act as the escalation point for technical issues that cannot be resolved by first-line support.
Diagnose and resolve hardware, software, operating system and application issues.
Troubleshoot networking, printer, telephony and remote access problems.
Support Microsoft Windows desktop environments and Microsoft 365 applications.
Install, configure and maintain desktops, laptops, mobile devices and peripherals.
Maintain accurate documentation within the IT service desk system.

Infrastructure & Systems Support

Assist with the administration and maintenance of the firm's servers, network and cloud infrastructure.
Support Active Directory and Microsoft Entra ID user administration.
Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.
Support software deployments, operating system upgrades and routine maintenance.
Assist with backup solutions, disaster recovery processes and business continuity planning.
Support Mobile Device Management (MDM) and endpoint management solutions.

Security & Compliance

Apply security updates and software patches.
Assist in monitoring security alerts and responding to incidents.
Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements.
Promote good cyber security practices throughout the firm.

Projects

Support infrastructure improvements and IT projects.
Assist with office moves, hardware refreshes and technology rollouts.
Work with third-party suppliers to resolve technical issues.

Customer Service

Deliver professional and friendly support to colleagues across the business.
Keep users updated throughout the lifecycle of support requests.
Produce technical documentation and user guides where appropriate.
Provide occasional user training on new systems and technologies.

Continuous Improvement

Identify recurring issues and recommend permanent solutions.
Contribute to improving IT processes and documentation.
Keep technical knowledge current through continuous professional development.

Person Specification

Essential

Previous experience providing second-line IT support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP and VPN).
Experience supporting desktops, laptops, printers and mobile devices.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to manage competing priorities effectively.
Full UK driving licence and willingness to travel to other GT Stewart offices when required.

Desirable

Experience within a legal or professional services environment.
Knowledge of Microsoft Intune and endpoint management.
Experience supporting Hyper-V or VMware.
Knowledge of backup and disaster recovery technologies.
IT certifications such as Microsoft, CompTIA or ITIL.

Reporting Line

Reporting to the Head of IT.

Company Overview

Please visit https://gtstewart.co.uk/ for more information

Quick apply

Refine Your Search

it support jobs in barton le clay, bdf

Second Line IT Engineer

Customer Services Agent

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Warehouse Systems Administrator (rotating days)

1st Line Service Desk Engineer

Secure Support Engineer

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Workshop Engineer

Rota and Clinical Systems Administrator

Technical Support Assistant

IT Operations Technician

IT Technical Support Analyst

Apprentice Information and Communication Technician

Application Support Consultant

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