Job Title & Grade: SEO Change Coordinator
Contract Type: Detached Duty and Loan - 24 months
Salary range (depending on location): National - £42,914 to £46,182 London - £49,325 to £53,081
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: National
Please note that whilst this role is open to all Civil Servants, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.
Minimum Working Pattern:
If you are applying for a part time role, please note that to meet business demands we need cover for a minimum of 30 hours over at least 3 days.
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Transformation
Transformation are responsible for continuing to drive forward simplifying the delivery of legal aid. We want to improve the experience for the people who apply for legal aid, the providers who deliver the services and those of us in the LAA who administer the scheme, while ensuring the LAA remains a great place to work.
Transformation Team
This team is leading the transformation of our organisation through innovation, collaboration and inclusion. Originally established in May 2020, the Transformation Team has grown rapidly over the last five years. We are a hybrid team of business change and project delivery experts, and working in partnership with others is at the heart of what we do. We work together with teams across the agency, with the LAA Digital team, MoJ Project Delivery Function experts, MoJ Policy teams and wider stakeholders across the justice system and government.
The transformation portfolio spans multiple services, systems and functions, with significant impacts on:
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Front-line operational teams
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Policy design and implementation
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Digital systems and data
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External providers and partners
Job Summary
The Change Coordinator is responsible for leading the coordination and integration of portfolio level change planning. The role takes a portfolio-wide view of change initiatives to ensure that dependencies, impacts, sequencing and readiness are understood and managed in a cont and joined-up way. Working across multiple projects and programmes, the postholder owns the production and quality of insight for the portfolio ensuring that it drives decision-making and governance at senior level. The role helps ensure that change activity is visible, appropriately sequenced and delivered in a way that is manageable for operational areas and supports successful implementation. They have authority to escalate and recommend changes to sequencing and delivery w portfolio-level risks are identified. In contrast to Change Managers, who are aligned to individual projects and focus on the detailed people impacts of a specific initiative, the SEO Change Coordinator operates at portfolio level, bringing together a broader view of delivery pressures, cumulative change impacts and organisational readiness.
The focus of any role in the Transformation Portfolio team is dynamic, reflecting our role in responding to evolving operational and policy implementation priorities.
SEO Change Coordinator is responsible for maintaining a portfolio-level view of change activity and ensuring that senior leaders and delivery teams have clear, accurate and timely information on the cumulative impact of change.
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Operates independently of individual programmes to provide an objective, portfolio-wide perspective on change
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Exercises independent judgement in assessing cumulative change impacts
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Maintaining oversight of portfolio-level change activity, associated reporting and forward planning
Drive alignment across programmes to ensure a co- nt and manageable change profile
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Providing a holistic view and expert advice to support senior decisions around sequencing, dependencies and cumulative impacts across initiatives
Challenge delivery plans w- portfolio level change capacity or readiness risks are identified
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Shape and influence senior decision-making by supporting senior leaders by providing insight on change capacity, readiness and areas requiring intervention or reprioritisation
The role works ly with Change Managers, Delivery Planners, and the Project Management Office to support the successful delivery of change. It does not hold primary responsibility for developing the people change strategy for a single project, nor for undertaking project management activity. While the postholder may contribute to communications, engagement or training activity w required, the principal purpose of the role is to provide portfolio-level co-ordination, oversight and assurance.
Key Responsibilities:
Co-ordinate portfolio change activity
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Maintain an accurate and current view of change activity across the portfolio, including planned, live and emerging initiatives.
Identify interdependencies, overlaps and pressure points across projects and programmes to support co- nt sequencing and delivery.
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Support the development of a whole-portfolio understanding of change impacts to help ensure that operational areas are able to absorb change effectively.
Support reporting and governance
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Produce and co-ordinate high-quality portfolio-level reporting which is accurate, timely and supports effective governance and decision-making.
Collate and synthesise information from individual projects and initiatives to provide a clear and co- nt view of progress, risks, readiness and decisions required.
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Support the effective operation of governance forums by preparing documentation, monitoring actions and ensuring agreed outputs are progressed.
Inform sequencing and decision-making
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Provide analysis and insight to support decisions on the timing, sequencing and co-ordination of change activity across the portfolio.
Escalate areas w- cumulative impacts, delivery dependencies or readiness concerns may affect the successful implementation of change.
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Support senior leaders to make informed decisions by presenting clear information on change capacity, risks, constraints and delivery considerations.
Support consistency and continuous improvement
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Support the consistent application of portfolio processes, templates and reporting approaches so that information can be compared, interpreted and acted upon effectively.
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Work with Change Managers and delivery colleagues to improve the quality, consistency and visibility of change information across the portfolio.
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Capture learning and contribute to the continuous improvement of portfolio change management practice and capability.
Build effective working relationships
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Develop effective working relationships with Change Managers, Project Managers, programme teams, operational colleagues and senior stakeholders to support the delivery of co-ordinated change.
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Act as a reliable point of contact for portfolio change co-ordination, supporting teams to navigate governance requirements, reporting cycles and delivery timescales.
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Communicate clearly and professionally, tailoring information and advice to the needs of different audiences.
Essential Knowledge, Experience and skills
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Experience of planning, co-ordinating or delivering change activity in a complex organisation.
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Ability to assess impacts, risks, dependencies and readiness, and use evidence to inform decisions and next steps.
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Experience of working with a wide range of people, including senior leaders, delivery teams and operational colleagues, to support successful implementation.
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Ability to communicate complex information clearly, tailoring messages, reporting or advice to different audiences.
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Experience of producing clear, high-quality plans, reporting or governance material to support oversight, prioritisation and decision-making.
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Ability to manage several priorities in a fast-paced environment while maintaining accuracy, organisation and attention to detail.
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Experience of supporting the adoption, implementation or continuous improvement of new ways of working, services or processes.
Desirable Knowledge, Experience and skills
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A recognised change management qualification (for example and preferrably Prosci), or comparable professional training, accreditation or practical experience.
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Experience of working in a portfolio, programme, project or transformation setting.
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Experience of applying recognised change management, project delivery or continuous improvement approaches, tools or methods.
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Experience of supporting governance forums, preparing papers, or contributing to clear reporting for senior colleagues.
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Experience of working with digital, operational or policy teams to help deliver change.
Assessment approach
Application Process – Statement of Suitability
To apply please provide a statement of suitability showing how you meet the essential criteria in no more that 1250 words.
Your statement should demonstrate your ability to do all the essential criteria listed, using examples can help strengthen your application.
Please note we do not require a CV.
Please note that we only require a Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.
Interview / assessment Process
If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams w you will be assessed against the following:
Strengths relevant to the role and the following Behaviours:
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Communicating & Influencing
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Working Together
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Delivering at Pace
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Seeing the Big Picture
Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.
For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.
Shortlisting is planned for week commencing 7th September 2026
Interviews are planned for week commencing 21st September 2026
If you would like more information on this opportunity, please contact – Jane Edwards at [email protected]
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing [email protected] after you have applied so that we can discuss options with you.
Complaints procedure
If you have any complaints about this recruitment activity, please share your concerns by emailing [email protected]
