Account Director
Bellrock Property and Facilities Management —Leicester
- Monday to Friday
- Customer service
- Business development
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
19h
Senior Solutions Analyst - Decisioning
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Annual leave
Quick apply
1d
Platform Engineer
Experian —Nottingham
- Full-time
- Hybrid work
- AWS
- Annual leave
Quick apply
1d
Senior Solutions Analyst - Decisioning
Experian Information Solutions —Nottingham
- Full-time
- Agile
- Financial services
- Leadership
- Annual leave
1d
Platform Engineer
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- AWS
- Annual leave
1d
Monitoring Surveyor
Survey Solutions —Nottingham
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
1d
Small Works Contract Manager
OCS Group —Coventry
- Microsoft Powerpoint
- Mentoring
- Organisational skills
Quick apply
6d
Embedded Software Development Engineer in Test (Embedded SDET) - Nottingham, UK
Videojet —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Schematics
- Software troubleshooting
Chartered Geotechnical Engineer
BWB Consulting —Nottingham
- Hybrid work
- Engineering
- Mentoring
- Leadership
Project Manager - Coventry
MCR Property Group Ltd —Coventry
- £55,000 - £70,000 a year
- Engineering
- Contracts
- Communication skills
Quick apply
Experienced Aerospace Quality Inspector - Nights
Arrowsmith Engineering (Coventry) Ltd —Coventry
- £15.86 - £17.16 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
Senior Drawing Engineer
First Fence —Swadlincote
- £42,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Manufacturing
- Annual leave
- Employee discount
Quick apply
Software Development Team Leader
Blackstar Amplification —Northampton
- Full-time
- Communication skills
CNC SERVICE ENGINEER
NEY —Coventry
- Computer literacy
- Computer skills
- Mechanical knowledge
Senior Software Engineer C++ (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- SQL
- Mentoring
- Employee assistance programme
- Employee discount
Senior Product Manager - OT Cloud Technologies
GE Vernova —Rugby
- Full-time
- Computer Science
- Engineering
- Product management
- Annual leave
12d
Lead Service Delivery Account Manager
GE Vernova —Rugby
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Annual leave
14d
Service Engineer UK
Voortman Steel Machinery —Nottingham
- Weekend availability
- English
- Travel
Quick apply
CDS: Small Works Engineer - East Midlands
Obsequio Group —Leicester
- Up to £43,000 a year
- Overtime
- Maintenance
Quick apply
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Master's degree
- Travel
- Mentoring
Quick apply

I want to receive the latest job alerts for software engineering manager in oadby, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Account Director

Bellrock Property and Facilities Management -
Leicester

Quick apply

Job details

19 hours ago

Benefits

Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Account-based growth strategy development
Stakeholder collaboration
CAFM software
Client engagement
Customer service
Stakeholder liaison
Facilities management
Project coordination
Internal department liaison
Business development
Continuous improvement
Continuous improvement cycles oversight
Team management
Contract renewal support
Customer renewal management
Organisational skills
Relationship management
Planned Preventative Maintenance (PPM) implementation
Management reporting
Customer interaction
AI
Account management
Communication skills
Planned maintenance

Full job description

Account Director

Leicester

Role Overview

Responsible for managing and developing a strong, long-term relationship with a major client within the UK hospitality or retail sector, ensuring the safe, efficient, and high-quality delivery of planned and reactive maintenance services across their estate.

The role is focused on delivering exceptional customer service, consistently meeting contractual obligations and KPIs, and driving continuous improvement across the account. A key aspect of the position is identifying and developing opportunities to add value, improve service delivery, and create additional commercial opportunities for both the client and Bellrock.

The successful candidate will be commercially minded, with the ability to develop and implement an account strategy built on a strong track record of operational delivery and client relationship management.

Working closely with the client, technicians, subcontractors, and internal teams, the Account Manager will act as the primary point of contact for all stakeholders, ensuring effective communication, strong service performance, and the successful delivery of the account objectives.

Key Responsibilities

Ensure Compliance with health and safety legislation, statutory maintenance requirements, and Bellrock company policies.
Build and maintain strong and sustained client relationships through regular meetings and proactive communication.
Ensure all planned and reactive maintenance tasks are delivered in line with contractual obligations and agreed SLAs.
Develop strong relationships with internal departments to ensure seamless service delivery.
Liaise with Bellrock’s internal support teams to identify and implement service improvement.
Monitor performance using KPIs and service reports, identifying trends and improvement opportunities.
Prepare and present regular performance reports, updates and business reviews.
Coordinate subcontractor activity to maximise asset uptime and minimise disruption to the client.
Support mobilisation and manage contract renewals whilst realising commercial opportunities via expanded service offerings and increasing account value.
Resolve client queries, service issues, promptly and professionally.
Optimise the benefits of maintaining accurate asset records using Concerto and other business software.

Skills & Experience

Managing a team and people development.
Proven experience in account management, facilities management, building maintenance, or a similar client-facing role.
Experience working within the hospitality sector or managing hospitality clients is highly desirable.
Strong understanding of planned preventative maintenance (PPM), reactive maintenance, and statutory compliance.
Excellent customer relationship management and stakeholder engagement skills.
Experience managing service level agreements (SLAs) and key performance indicators (KPIs).
Strong organisational and project coordination skills with the ability to manage multiple priorities.
Commercial awareness with experience identifying business development opportunities.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications and CAFM or maintenance management systems.
Understanding of building services including mechanical, electrical, HVAC, plumbing, and fabric maintenance would be advantageous.
Demonstrates integrity, accountability, and a strong commitment to health, safety, and compliance.
Customer-focused with a commitment to delivering exceptional service.
Professional, confident, and able to build trust with clients at all levels.
Proactive problem solver with strong decision-making abilities.
Highly organised with excellent attention to detail.
Calm and resilient under pressure, particularly when managing service issues.
Collaborative team player who can build effective relationships across departments.
Commercially minded with a focus on delivering value for both the client and the business.
Flexible and adaptable to changing operational priorities.
Committed to continuous improvement and delivering high-quality outcomes.

AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis Monday to Friday 9.00am-5.00pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Why Bellrock?

At Bellrock, our people make the difference.

We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments.

We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

Apply today.

Quick apply

Refine Your Search

software engineering manager jobs in oadby, lec

Account Director

Senior Solutions Analyst - Decisioning

Platform Engineer

Senior Solutions Analyst - Decisioning

Platform Engineer

Monitoring Surveyor

Small Works Contract Manager

Embedded Software Development Engineer in Test (Embedded SDET) - Nottingham, UK

Chartered Geotechnical Engineer

Project Manager - Coventry

Experienced Aerospace Quality Inspector - Nights

Senior Drawing Engineer

Software Development Team Leader

CNC SERVICE ENGINEER

Senior Software Engineer C++ (Fixed Term Contract)

Senior Product Manager - OT Cloud Technologies

Lead Service Delivery Account Manager

Service Engineer UK

CDS: Small Works Engineer - East Midlands

Senior Applied AI Engineer – Prompting & Evaluation

I want to receive the latest job alerts for software engineering manager in oadby, lec

Related Searches

Explore jobs in more locations

Key Responsibilities

Jobseeker tools

Employer Tools

Browse

Stay Connected