Support analyst Work, Jobs in Morpeth, Nbl (with Salaries)

Service Desk Analyst
Health Research Authority —Newcastle upon Tyne
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
Insights Analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Analysis skills
- Presentation skills
- Analytics
8d
Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- Customer service
- SQL
Technical Assurance Officer
Arvato —Newcastle upon Tyne
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Communication skills
- Employee assistance programme
Interventions Senior Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Work from home
5d
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
Infrastructure & Operations Engineer
Piramal Healthcare UK Limited —Morpeth
- Oracle
- Windows
- APIs
Clinical Analyst -UK
GeneDx —Newcastle upon Tyne
- £89,000 - £108,000 a year
- Remote
- Doctoral degree
- English
- Microsoft Office
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
VacancyTitle: Performance and Reporting Analyst
Northumbrian Water/Essex & Suffolk Water —Washington
- £34,085 - £40,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
13d
Senior Intelligence Analyst
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Analysis skills
- Presentation skills
- Business
- Annual leave
11d
Senior Analyst (Value Communications & Market Access)
Maverex Limited —Newcastle upon Tyne
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Doctoral degree
- English
- Free parking
- Paid training
Quick apply
8d
Quality Management Analyst
Everything Managed Group —Newcastle upon Tyne
- £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Data Governance Lead
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Work from home
12d
Quality Assurance Analyst - 12 month fixed term
Worldpay (UK) Limited —Gateshead
- Data analysis skills
- Continuous improvement
Quick apply
13d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills

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Service Desk Analyst

Health Research Authority -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
1 day ago

Qualifications

IT service management
Continuous improvement
Management reporting
Help desk

Full job description

This role will be part of the HRA Service Desk, responsible for supporting users of the HRA’s portfolio of national information systems for health research, this includes IRAS and HARP. The HRA Service Desk provides first-line support for a range of queries, including technical support for various research systems.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Key elements of this role will include:
Providing first line technical support to investigate and resolve incidents and service requests from users, via a variety of channels, relating to the HRA national information systems in line with our KPIs.

Maintaining an excellent relationship with the user even in challenging situations

Co-ordinating resolution of issues with partners, suppliers and 2nd and 3rd line application support on IRAS application, managing the relationship with the user and ensuring they are kept informed.

Keeping accurate records using a variety of IT service management tools

Providing reports on performance, e.g. against KPIs, to support the governance and continual improvement of services

Working with the test team to support User Acceptance Testing and adapt our processes, procedures and tools as new functionality goes live.

Working with other members of the HRA Digital Directorate to ensure our service are continually improving and adapting to meet changing user requirements.

This role will require the post holder demonstrate and exercise a wide range of skills such as problem solving, good levels of communication and teamwork.

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we’ll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which
represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the
recruitment process.

Please refer to the attached job description and person specification documents for full details about this role.

When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position.

We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency.

Important information
We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered.

Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted.

Only the information provided in the application form will be considered. CVs will not be reviewed.

We do not accept applications via recruitment agencies or other third parties.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy.

Organisational structure and directorate overview
The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA’s digital strategy in line with government digital and functional standards.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Apply Now

Refine Your Search

support analyst jobs in morpeth, nbl

Service Desk Analyst

Insights Analyst

Analyst: Application Support

Technical Assurance Officer

CCTV Operator

Interventions Senior Analyst

Senior Analyst: Application Support

Infrastructure & Operations Engineer

Clinical Analyst -UK

Analyst: Application Testing

VacancyTitle: Performance and Reporting Analyst

Senior Intelligence Analyst

Senior Analyst (Value Communications & Market Access)

Quality Management Analyst

Senior HR MI, Systems & Analytics Analyst

IT Hardware Asset Analyst

Data Governance Lead

Quality Assurance Analyst - 12 month fixed term

Business Analyst - Newcastle

Service Desk Analyst

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