3rd line support Work, Jobs in aintree, msy (with Salaries)

3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Short
NEXT —Liverpool
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
19h
Customer Service Advisor (Part Time 28 hours per week)
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Part-time
- Customer service
- Employee assistance programme
17h
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Apprentice PSH Enforcement Case Support Officer
Liverpool City Council —Liverpool
- £24,547 a year
- Employee assistance programme
1h
IT Support Technician
Just Tech IT Ltd —Leigh
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Enforcement Immigration Officer
Home Office —Liverpool
- £32,110 - £33,073 a year
- Weekend availability
- Presentation skills
- Communication skills
- Annual leave
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
7d
Planning Co-Ordinator
M Group —Preston
- £26,500 - £30,000 a year
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Principal Officer – Empty Homes Team
Liverpool City Council —Liverpool
- £46,142 - £51,356 a year
- Communication skills
- Employee assistance programme
14d
Domestic Abuse Officer - 6 Month Contract
Torus Group —St Helens
- £34,064 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
3h
Planner/Administrator
Sureserve —Widnes
- £28,000 a year
- Microsoft Office
- Employee discount
Quick apply
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Renewables Installation Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Streetworks Administrator
Network Plus —Preston
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
BUSINESS SUPPORT OFFICER 5
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Full-time
- School
13d
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
Assistant Registered Manager
Independence Support Ltd —Birkenhead
- £30,000 - £32,500 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
Hygiene Manager
Humdinger —Wirral
- Up to £50,000 a year
- Full-time
- Management
- Microsoft Office
- IT
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
2d

I want to receive the latest job alerts for 3rd line support in aintree, msy

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3rd Line Support Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent
From £45,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery and act as the highest technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: From £45,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
Gym membership
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in aintree, msy

3rd Line Support Engineer

Short

Customer Service Advisor (Part Time 28 hours per week)

Call Centre Trainer

Apprentice PSH Enforcement Case Support Officer

IT Support Technician

Enforcement Immigration Officer

Service Desk Analyst

Planning Co-Ordinator

Principal Officer – Empty Homes Team

Domestic Abuse Officer - 6 Month Contract

Planner/Administrator

Renewables Supervisor

Renewables Installation Supervisor

Streetworks Administrator

BUSINESS SUPPORT OFFICER 5

IT Service Desk Analyst

Assistant Registered Manager

Hygiene Manager

Head of Operations

I want to receive the latest job alerts for 3rd line support in aintree, msy

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