Contact centre handler Work, Jobs in Alfreton, Eng (with Salaries)

Contact Centre Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Motor Claims Handler
Lemonaid Motor Legal —Rotherham
- £21,000 - £25,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
1d
Customer Care Case Handler
The CDA Group Ltd —Nottingham
- £24,785.69 a year
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
2d

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Contact Centre Handler

TTS360
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
From £23,000 a year

Benefits

On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
Time management

Full job description

Company Overview

Total Transparent Solutions (TTS360) specializes in fleet incident management and motor claims solutions, delivering transparent, cost-effective, and tailored services to enhance customer experience and operational efficiency within the motor sector.

We are seeking a dedicated Call Taker to join our team in Burton On Trent. In this role, you will be the first point of contact for our clients and their customers, providing exceptional customer service and support throughout FNOL (First notification of loss) and roadside assistance calls who may be road side in stressful situations.

You will be required to collate information relating to potential claims, ensuring a complete and accurate description of the accident or incident circumstances is recorded within our database.

You will be make some outbound calls on existing claims to the customer and suppliers to ensure a smooth claims process. You will be required to record all instructions and communications relating to the claim file in Activenet in order to retain a full audit trail.

Full training will be provided for the successful candidates.

Responsibilities

· Provide a first response service to our fleet clients for Accident and Roadside Assistance Calls

· Accurately obtain and record all the relevant details

· Liaise with third party service providers and monitor performance

· Provide excellent customer service at all times

· Ensure Service Level Agreements are adhered to

· Communicate effectively with all team members

· Proactive thinking required to ensure our clients expectations are met at all times

· Good time management

· Customer Service / Call Centre experience preferred

· Vehicle knowledge preferred but not essential

· Good geographical knowledge of the UK

· Excellent telephone manner and communication skills

· Customer focus

· Attention to detail, grammar, punctuation and spelling

· To be able to work independently and as part of a team

-- Weekend work & working from home (after training)

· Proactive approach to work

· Work on own initiative

Job Types: Full-time, Permanent

Pay: From £23,000.00 per year

Benefits:

On-site parking

Work Location: Hybrid remote in Burton-On-Trent DE14 2WF

Quick apply

Refine Your Search

contact centre handler jobs in alfreton, eng

Contact Centre Handler

Motor Claims Handler

Customer Care Case Handler

Customer Service Team Leader

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