Job Advert
Job Title: Head Receptionist
Reports To: Guest Services Manager
Department: Hotel Operations
Salary: £28,000 - £30,000
Contract Type: Full-Time, Permanent
Main Purpose of the Role
As Front of House Supervisor, you will be making sure the day-today operations of the front office host team will run smooth, ensuring a seamless, warm, and professional welcome & goodbye for all guests. You will be responsible for managing the Front of House hosts day-today, coordinating with other departments, and supporting the Guest Services Manager in delivering exceptional service across the resort.
Key Responsibilities
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Keep the Front of House area clean (with help of Housekeeping) & welcoming
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Support the Guest Experience Manager in overseeing the daily operations within the Front Office department, ensuring high levels of guest satisfaction and achievement of departmental KPI’s.
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Oversee all check-in and check-out procedures, ensuring efficiency and accuracy
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Ensure all guest arrivals are prepared for in advance, including VIP and special requests
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Drive sales revenue and promote hotel services and facilities for up-selling opportunities
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Play an active role in the recruitment, completing the departmental induction for newly joined hosts and development of the front office team
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Setting clear objectives and providing regular performance feedback for the team
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Making sure relevant SOP’s are completed for the FOH to create the positive first & last impression during guest journey
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Lead shifts and manage the FOH rota and timesheets
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Oversee front office operations in the absence of the Guest Services Manager, maintaining service standards and operational consistency
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Assist Guest Service Manager in budgeting, resource planning, and other financial management activities for the department
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Monitor guest feedback, implement service improvements and amend SOP’s when necessary
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Resolve guest issues promptly and professionally being available on floors, escalating where necessary
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Maintain cash handling procedures and petty cash handling (if available)
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Prepare daily reports on guest in house, PEEP guests, arrivals, departures, and guest feedback.
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Support the Guest Services Manager with departmental KPI’s and service audits.
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Manage office supplies and equipment ensuring the Front Office is well stocked, organised and work in order
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Manage key cabinet and have a proper key sign out system
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Provide support and cover for the Manager on Duty rota
Langdale Estate Little Extras:
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Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.
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Get fed for free with meals available in our staff canteen.
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Get fit for free with complimentary access to our Fitness and Leisure Facilities.
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Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade.
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Free Parking On-Site
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Get Support with access to our confidential and impartial Employee Assistance Program (EAP) .
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Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
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Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
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Get a bonus of up to £300.00 with our Refer a Friend scheme.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. At Langdale, we cherish diversity. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
