Concentrix is seeking an experienced Senior Technical Advisor to support enterprise customers deploying and managing VR devices for a global virtual reality technology company.
This role requires a strong technical support background combined with enterprise support experience, identity management, APIs, and device management platforms. The successful candidate will serve as a senior contact point for complex customer environments, ensuring reliable device deployment, user access, and operational performance across enterprise ecosystems.
- Location: fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.
- Hours: 40 hours paid production fully flexible to commit to shifts between 8am to 5pm Monday to Friday with some requirement for Weekend work on occasion.
- Salary: £30,500 per year + additional perks and company benefits to help support your unique lifestyle.
Key Responsibilities
- Provide advanced technical support for enterprise VR device deployments and management
- Troubleshoot complex customer issues related to APIs, authentication, device enrollment, and enterprise integrations
- Support Single Sign-On (SSO) configuration and troubleshooting across multiple identity providers
- Manage and troubleshoot Mobile Device Management solutions and enterprise device policies
- Analyze logs and telemetry data using logging and monitoring tools
- Collaborate with engineering, product, and customer success teams to resolve technical issues
- Document troubleshooting steps, known issues, and customer resolutions
- Assist customers with onboarding, deployment best practices, and operational guidance
- Maintain high customer satisfaction through clear communication and timely issue resolution
- Identify recurring issues and recommend process or tooling improvements
- Participate in incident management and root cause analysis activities
Required Skills & Experience
- Strong customer support or technical support experience in an enterprise environment
- Experience troubleshooting APIs and integration-related issues
- Strong understanding of Single Sign-On (SSO) technologies and authentication protocols
- Experience with Mobile Device Management (MDM) platforms and device lifecycle management
- Experience using logging, monitoring, and diagnostic tools for troubleshooting
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting enterprise SaaS or hardware products
- Familiarity with ticketing systems such as Jira, ServiceNow or Zendesk
- Understanding of networking fundamentals, VPNs, DNS, and connectivity troubleshooting
- Knowledge of REST APIs, JSON, and API testing tools such as Postman
- Experience working with identity providers such as Okta or Microsoft Entra ID
Preferred Qualifications/Experience
- Experience supporting VR, mobile, or wearable technology products
- Familiarity with enterprise Android device management
- Experience with cloud platforms and SaaS administration
- Prior experience supporting large enterprise customers
Key Competencies
- Customer-focused mindset
- Technical troubleshooting expertise
- Strong documentation and communication skills
- Ability to work independently in a remote environment
- Escalation and incident management experience
- Adaptability in rapidly evolving technical environments
What’s in it for you
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program-a range of support and resources, accessed free.
- Wrkitplatform-access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYMDiscount & 0% joining fee.
- Free healthcare coverfor you and your dependents with pension (after one year)
- UNUM Dental cover-comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
