Team leader Work, Jobs in Armagh City (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Customer service
- Microsoft Office
- Team management
- Work from home
- Employee discount
5d
Shift Lead - Food - Armagh Simply Food
Marks & Spencer —Armagh
- £14.47 an hour
- Full-time
- Customer service
- Employee discount
Team Leader
Home Bargains —Craigavon
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
17h
Trading Team Manager NI
B&Q —Newry
- £30,000 - £33,000 a year
- Part-time
- Annual leave
- Employee assistance programme
Team Leader
Iceland —Dungannon
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
7d
Client Journey & Community Engagement Lead
ARK Health Group —Newry
- £12.50 - £16.00 an hour
- Part-time
- CRM software
- Hospitality
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
Food Safety & Quality Team Leader
Dunbia —Dungannon
- Weekend availability
- Communication skills
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
11d
Team Leader
Durus —Cookstown
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- First Aid Certification
- Continuous improvement
Quick apply
Team Leader/Supervisor
The Spice Table —Portadown
- £15,000 - £25,000 a year
- Part-time
- Bilingual
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
13d
Red Offal Team Leader
Dunbia —Dungannon
- Full-time
- Microsoft Office
- Communication skills
- Referral programme
5d
Night Shift Team Leader
Terex Corporation —Cookstown
- Full-time
- Management
- Supervising experience
- IT
- Free parking
- Employee stock purchase plan
Technical Team Leader
Crust & Crumb Breads Ltd —Craigavon
- Full-time
- English
- Organisational skills
- In-person
- Sick pay
Quick apply
6d
SHSCT_Single Discharge Lead Band 8A
Health and Social Care Trust —Craigavon
- £55,690 - £62,682 a year
13d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Craigavon
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Production Team Leader
Kinisla —Portadown
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Retail Team Manager
Fresh Food Centre - Warrenpoint —Warrenpoint
- £27,500 - £30,000 a year
- Weekend availability
- Customer service
- Hotel
- Team management
- Free parking
- Store discount
Quick apply
14d
Store Team Lead, Banbridge
Crocs —Banbridge
- Weekend availability
- Communication skills
- Flexible schedule
12d
Lead Account Manager
Cooneen Group —Dungannon
- Full-time
- Remote
- Microsoft Excel
- Management
- Military
- Annual leave
- Employee assistance programme
Quick apply
Production Team Leader - Part Time
Kinisla —Portadown
- Part-time
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
6d

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Employee discount
Referral programme

Qualifications

Customer service
Microsoft Office
Team management
Driving
IT
Communication skills
Time management

Full job description

Overview:

Team Leader – Vodafone Ireland

Location: Newry – Granite Exchange, Northern Ireland
Hybrid 50% WFH / 50% Onsite. Onsite requirement as per scheduled rotation.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits

Role Overview

As a Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey

Apply Now

Refine Your Search

team leader jobs in armagh city

Team Leader - Customer Service

Shift Lead - Food - Armagh Simply Food

Team Leader

Trading Team Manager NI

Team Leader

Client Journey & Community Engagement Lead

Food Safety & Quality Team Leader

Sales Team Leader

Team Leader

Team Leader/Supervisor

Red Offal Team Leader

Night Shift Team Leader

Technical Team Leader

SHSCT_Single Discharge Lead Band 8A

UK Team Leader (Chain 1 & 5)

Production Team Leader

Retail Team Manager

Store Team Lead, Banbridge

Lead Account Manager

Production Team Leader - Part Time

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