Desk manager Work, Jobs in Ashwell, Hrt (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Hire Manager
Selwood Limited —Bedford
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
People Operations Manager
TidalSense —Cambridge
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- AI
- Annual leave
- Flexible schedule
Quick apply
11d
Senior Hire Desk Coordinator
Blitz Hire Ltd —Hatfield
- £38,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Basic maths
- Health & wellbeing programme
- Annual leave
Quick apply
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Queue Manager
Boxxe Group —Hemel Hempstead
- Organisational skills
- IT
Quick apply
Customer Service Manager
Morrisons —Letchworth
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee discount
Quick apply
ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE
Bedfordshire Police —Stevenage
- Part-time
- Leadership
- Communication skills
10d
Senior Marketing Executive – Campaigns, Brands & Events
Triple Solar Ltd —Harlow
- £34,652.92 - £41,297.53 a year
- Full-time
- Social media management
- Travel
- Marketing
Quick apply
Lab Service Manager
Avantor —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Interaction Designer
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
8d
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Laboratory Technician
Avantor —Cambridge
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Advanced Digital Systems and Storage Engineer
East and North Hertfordshire Teaching NHS Trust —Stevenage
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- IT
- Flexible schedule
11d
Garage reception and office manager
fast fit bay ltd —Bedford
- From £13.50 an hour
- Part-time
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
4d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Cambridge
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Production Planner
Pelican Products, Inc. —Leighton Buzzard
- £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
IT Service Desk Administrator (12 month fixed term contract)
Marshall of Cambridge (Holdings) Limited —Cambridge
- Full-time
- Customer service
- Computer literacy
- IT
9d

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Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

desk manager jobs in ashwell, hrt

Helpdesk Manager

Hire Manager

People Operations Manager

Senior Hire Desk Coordinator

Workplace Experience Manager

Queue Manager

Customer Service Manager

ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE

Senior Marketing Executive – Campaigns, Brands & Events

Lab Service Manager

Senior Interaction Designer

Service Coordinator - Hemel Hampstead

Laboratory Technician

Advanced Digital Systems and Storage Engineer

Garage reception and office manager

Facilities Coordinator

Senior Marketing Operations Manager (Platform and Automation)

Production Planner

Customer Care Coordinator

IT Service Desk Administrator (12 month fixed term contract)

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