Permanent, Full Time 37 hours per week
Permanent, Part Time 18.5 hours per week
An exciting opportunity has arisen to join our fast-paced Responsive Repairs team as a Repairs Coordinator.
Responsive Repairs are responsible for the provision of quality day-to-day repairs and maintenance of Bristol City Council’s housing stock and the repairing and refurbishment of empty homes to bring them back to a quality lettable standard. Our aim is to carry out the right repair first time within agreed timescales and to provide safe, secure, habitable properties that our residents can be proud of.
What will I be doing?
You will be arranging repairs for Bristol City Council residents ensuring that they happen “Right First Time”, you will also be the main point of contact for our colleagues on-site providing support and dealing with any issues they may have.
You will be the person to ensure the repairs go as planned on the day coming up with solutions to problems whilst keeping tenants informed of the status of their repair.
You will work alongside a team of Trade & Technical Managers and Supervisors, as well as other departments in Housing and Landlord Services such as Estates and the Citizen Contact Centre, our aim is to always provide fantastic service to our tenants ensuring their repairs are delivered in a timely manner and to an excellent standard.
What do I need to have?
We are looking for people who thrive in a busy environment; A customer service background is essential as you will be speaking to Bristol City Council residents and stakeholders on a daily basis; You will need to be a team player who is able to communicate effectively with colleagues across all departments; This is a fast paced role and you have to be able to work under pressure and feel confident with prioritising your tasks throughout the day; Some knowledge of repairs and workflow systems would be beneficial but it’s not essential as we will provide full training.
Flexibility to work a 37-hour week between the hours of 8am – 6pm.
We need people who are confident with learning in house bespoke IT systems as well as having a good grasp of Microsoft Office applications such as Word, Outlook, Excel & Teams, ideally, we would expect individuals to have some awareness of social housing issues and a good understanding of Equity, Diversity and Inclusion policies.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice – mixing both home and office working.
Please note that this role will be fully office based initially during training, which typically takes 2+ months. Following completion of training, Hybrid working can be considered, but there will be a need for regular office days each week.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
Interviews will be held at the beginning of July at the A Shed, Sandy Park, BS4 3NZ; subject to access needs.
If you have any further queries after reading the job advert along with the attached job paperwork then please contact Hayley Rushton, Senior Repairs Coordinator on [email protected]
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people, Black and racially minoritised, Disabled, Male and Female candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
