Search specialists Work, Jobs in Aylesford, Eng (with Salaries)

Customer Service Specialist
Landmark Information Group —West Malling
- Organisational skills
- Communication skills
- Free parking
- Annual leave
1d
Exams Officer
The Thinking Schools Academy Trust —Strood
- £31,856 - £40,190 a year
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
5d
Marketing Executive
KIMS Hospital —Maidstone
- £32,000 a year
- Full-time
- Hospital
- Public speaking
- English
- Free parking
- Annual leave
1d
SEN Assistant
The Thinking Schools Academy Trust —Chatham
- £23,701 - £31,169 a year
- School
- Employee assistance programme
- Referral programme
3d
SENCo
The Thinking Schools Academy Trust —Strood
- £57,137 - £63,070 a year
- Leadership
- School
- Employee assistance programme
- Referral programme
8d
Security supervisor
Amulet —Bromley
- £17.95 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Annual leave
Quick apply
4d
Facilities Officer
The Thinking Schools Academy Trust —Chatham
- £26,866 - £31,179 a year
- Monday to Friday
- Microsoft Access
- Maintenance
- Microsoft Office
- Employee assistance programme
- Referral programme
11d
Night Working Cleaning Supervisor
ABM UK —London
- £15.90 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
11d
Careers Lead
SupaJam Education in Music & Media —Westerham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Teaching
- Bereavement leave
- Sick pay
Quick apply
3d
LSA (Sensory & Physical)
The Thinking Schools Academy Trust —Chatham
- £21,642 - £28,001 a year
- Organisational skills
- Classroom experience
- Communication skills
- Employee assistance programme
- Referral programme
11d
Security Team Leader
Amulet —Bromley
- £16.36 an hour
- Full-time
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
1d
HR Consultant - Casual Contract
The Thinking Schools Academy Trust —Chatham
- £20.47 - £24.37 an hour
- Human resources
- Communication skills
- School
- Employee assistance programme
- Referral programme
SEO Specialist X2
Walker & Sloan —Brentwood
- Up to £40,000 a year
- Hybrid work
- Communication skills
Teaching Assistant/Higher Level Teaching Assistant
Cage Green Primary School —Tonbridge
- £24,520 a year
- Monday to Friday
- School
7d
Senior Science Technician
The Thinking Schools Academy Trust —Strood
- £29,255 - £40,190 a year
- School
- Employee assistance programme
- Referral programme
3d
Data Analyst
Fortray Global Services Ltd —London
- £36,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Learning Support Assistant
The Thinking Schools Academy Trust —Strood
- £21,642 - £28,001 a year
- Organisational skills
- Classroom experience
- Communication skills
- Employee assistance programme
- Referral programme
5d
Teaching Assistant
Harris Federation —London
- £22,456 - £29,025 a year
- Administrative experience
- School
2d
Speech & Language Teaching Assistant
Crofton Infant School —Orpington
- £25,522 a year
- Part-time
- Childcare
- Working with children
- Communication skills
12d
LSA (Speech, Language and Communication)
The Thinking Schools Academy Trust —Chatham
- £21,642 - £28,001 a year
- Organisational skills
- Classroom experience
- Communication skills
- Employee assistance programme
- Referral programme
11d

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Customer Service Specialist

Landmark Information Group -
West Malling

Apply Now

Job details

Fixed term contract
1 day ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Organisational skills
Communication skills

Full job description

Customer Service Specialist

Location: West Malling
Contract: Fixed Term (12 Months) and Permanent

What It's Like to Work at SearchFlow

At SearchFlow, our people are at the heart of our success. As the market leader in conveyancing products and services, we are continually evolving, investing in our people, services, and customer experience to deliver exceptional outcomes.

We are a collaborative, ambitious, and customer-focused business that values professionalism, innovation, and continuous improvement. As we continue to develop our service offering, we're embracing a more customer success-focused approach, creating exciting opportunities for individuals who are passionate about building relationships, delivering exceptional service, and driving positive customer outcomes.

The Opportunity:

We are looking for a professional, customer-focused individual to join our award-winning Customer Service team at an exciting stage in our journey.

This role goes beyond traditional customer support. As a Customer Service Specialist, you will act as a trusted point of contact for customers, providing guidance, resolving enquiries, and helping to deliver positive outcomes through a consultative approach.

You will build strong relationships with customers and stakeholders, work collaboratively across the business, and identify opportunities to enhance the customer experience. This role is ideal for someone who enjoys balancing customer needs with business priorities whilst maintaining a consistently high standard of service.

Key Responsibilities:

Deliver professional, consultative support to customers via telephone and email.
Build trusted relationships with customers, acting as a valued partner and advocate throughout their journey.
Manage customer enquiries from initial contact through to successful resolution, taking ownership throughout the process.
Proactively identify opportunities to enhance the customer experience and improve customer outcomes.
Work collaboratively with internal departments and external stakeholders to ensure efficient handling of customer requests.
Navigate multiple systems and processes confidently to investigate and resolve queries.
Liaise with data providers and third parties to resolve search-related enquiries.
Communicate clearly and professionally with customers, colleagues, and stakeholders at all levels of the business.
Support the introduction and development of a customer success mindset across the Customer Service function.
Balance customer expectations with business requirements, ensuring positive outcomes for all parties.
Monitor customer feedback, identify trends, and contribute to service improvement initiatives.
Meet agreed customer service, quality, and productivity KPIs.
Maintain high Service Quality standards and contribute to continuous improvement activities.
Develop and maintain a strong understanding of SearchFlow's products, services, systems, and processes

About You:

We are looking for someone who is proactive, professional, and passionate about delivering excellent customer experiences.

You will be an effective communicator who enjoys building relationships, solving problems, and working collaboratively to achieve the best outcomes for customers.

You will have:

The ability to build rapport quickly and confidently manage conversations with a variety of stakeholders, both internally and externally.
A customer-centric mindset with a genuine passion for delivering positive outcomes.
Strong problem-solving skills, with a proactive and solution-focused approach.
Confidence in handling challenging conversations whilst maintaining professionalism and empathy.
Excellent organisational skills and the ability to manage multiple priorities effectively.
A collaborative team player who enjoys working across departments to achieve the best outcomes for customers.
The ability to influence, engage, and build credibility with customers at varying levels of seniority.
A commitment to continuous improvement and helping shape the future direction of customer service and customer success within the business.

What We Offer:

25 days annual leave plus bank holidays, with the option to purchase up to five additional days
£300 annual lifestyle allowance
Pension scheme (4% employee / 5% employer contribution)
Private medical insurance through Vitality
Group income protection
Matched charitable fundraising
Cycle to Work and GymFlex schemes
Internal coaching and mentoring programmes
Ongoing learning and development opportunities
Family-friendly policies
Free on-site parking

About Us:

Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we’ve touched 1 in 4 property transactions.

We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency.

If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

search specialists jobs in aylesford, eng

Customer Service Specialist

Exams Officer

Marketing Executive

SEN Assistant

SENCo

Security supervisor

Facilities Officer

Night Working Cleaning Supervisor

Careers Lead

LSA (Sensory & Physical)

Security Team Leader

HR Consultant - Casual Contract

SEO Specialist X2

Teaching Assistant/Higher Level Teaching Assistant

Senior Science Technician

Data Analyst

Learning Support Assistant

Teaching Assistant

Speech & Language Teaching Assistant

LSA (Speech, Language and Communication)

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