Junior service desk Work, Jobs in Ballyclare, Ant (with Salaries)

IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
Trade Management Associate
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Sales Support Specialist
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Employee assistance programme
- Employee discount
10d
Audit Senior Manager
Cooper Parry —Belfast
- Full-time
- Leadership
Securities & Derivatives Senior Analyst (Assistant Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
- Employee assistance programme
- Employee discount
23h
Senior/Principal Engineering Geologist
Tetra Tech —Belfast
- Hybrid work
- Engineering
- Master's degree
- In-person
Hair Stylist
Salon kids —Lisburn
- £13.00 - £13.50 an hour
- Part-time
- Customer service
- Hair styling
- Front desk
Quick apply
1d
Senior Geotechnical Engineer
AECOM —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Principal Geotechnical Engineer
AECOM —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills

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junior service desk jobs near ballyclare, ant

IT Technical Support Specialist

Omexom UK -
Belfast

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Job details

Qualifications

ITIL Certification
Technical support
ITIL
CompTIA Network+
Root cause analysis
Communication skills

Full job description

Job Title: IT Technical Support Specialist

Location: Belfast
Department: IT
Reports to: IT Service Desk Manager

Role Purpose

The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services.

The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.

Key Responsibilities

Advanced Technical Support

Act as an escalation point for complex or high‑impact incidents.
Work as part of a team to implement new software and technologies.
Investigate and diagnose advanced hardware, software, and networking issues.
Perform root‑cause analysis and contribute to Problem Management activities.
Own and resolve persistent or recurring issues.

Mentorship & Team Development

Provide day‑to‑day guidance and coaching to IT Technical Support Specialists.
Support onboarding and training of new team members.
Review tickets for quality, accuracy, and adherence to SLAs.

Solutions Investigation & Continuous Improvement

Evaluate new tools, technologies, and processes that could improve service delivery.
Support testing and implementation of new systems or upgrades.
Lead improvements to knowledge base content and technical SOPs.

Service Desk Operations Support

Assist the Service Desk Manager during major incidents.
Contribute to performance reporting, trend analysis, and service improvement planning.
Support the refinement of ITIL processes (Incident, Problem, Knowledge).

Stakeholder & Vendor Coordination

Work closely with business teams to understand recurring issues and service needs.
Liaise with external suppliers and partners for escalated technical issues.

Skills & Competencies

Strong understanding of ITIL processes and service operations.
Proven experience in 2nd/3rd line technical support.
Advanced troubleshooting skills across Windows, O365, networking, and enterprise apps.
Ability to coach and mentor junior team members.
Excellent communication and problem‑solving skills.
Ability to manage complex priorities in a dynamic environment.

Desirable Experience & Qualifications

ITIL Foundation certification or willingness to obtain.
Industry‑recognised technical certification (e.g., CompTIA Network+, Microsoft, Cisco).
Experience supporting enterprise environments and cloud‑based platforms.

Apply Now

Refine Your Search

junior service desk jobs in ballyclare, ant

IT Technical Support Specialist

Trade Management Associate

Sales Support Specialist

Audit Senior Manager

Securities & Derivatives Senior Analyst (Assistant Vice President)

Senior/Principal Engineering Geologist

Hair Stylist

Senior Geotechnical Engineer

Principal Geotechnical Engineer