Senior administrator Work, Jobs in Banbury (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Senior Administrator
University of Oxford —Oxford
- £35,681 - £45,212 a year
- Full-time
- Remote
- Administrative experience
- IT
Construction Document Controller & Project Administrator
Fenway Construction Ltd —Bicester
- £40,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction
Quick apply
Stock Administrator
Great Bear —Banbury
- £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
10d
Front of House, Marketing & Business Development Assistant
Axon Health Ltd —Northampton
- From £24,420 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
8d
Senior Administrator
Interaction Recruitment —Rugby
- £28,000 - £30,000 a year
- No weekends
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
9d
Senior Course Administrator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Administrative experience
- Annual leave
14d
Marketing Project Administrator - FTC
Thomas Franks Ltd —Hook Norton
- £30,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Administrator
Tirebuck Recruitment —Coventry
- £28,000 - £33,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Executive Assistant to the Head
GDST —Oxford
- £39,400 - £44,800 a year
- Full-time
- Administrative experience
- Communication skills
- School
Office Manager
Vigilant Guardian Security Ltd —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
8d
Senior Case Administrator (111716-0626)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- Customer service
- Administrative experience
- University
7d
Forensic Administrator - Littlemore, Oxford
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
13d
Office Administrator/Support Assistant
The CE Academy —Northampton
- £29,539.00 - £32,596.78 a year
- Full-time
- School
- Free parking
- Health & wellbeing programme
Quick apply
3d
School Administrator
Transforming Lives Educational Trust —Rugby
- £22,675.13 - £23,034.99 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Gym membership
Quick apply
1d
Warranty Administrator Trainee
Steven Eagell Limited —Milton Keynes
- Computer literacy
- Organisational skills
- Automotive diagnostics
Quick apply
1d
Personal Assistant to the Leadership team
Northamptonshire Children's Trust —Northampton
- £28,572 - £31,925 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
3d
Project Administrator
SF Partners —Coventry
- £28,000 - £35,000 a year
8d
Senior Graduate Studies Administrator
University of Oxford —Oxford
- £35,681 - £41,363 a year
- Full-time
- Project management
- No degree
- IT
- Annual leave
14d
Executive Support and Governance Administrator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Administrative experience
- Communication skills
- School

I want to receive the latest job alerts for senior administrator in banbury

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior administrator jobs in banbury

Service Delivery Manager

Senior Administrator

Construction Document Controller & Project Administrator

Stock Administrator

Front of House, Marketing & Business Development Assistant

Senior Administrator

Senior Course Administrator

Marketing Project Administrator - FTC

Senior Administrator

Executive Assistant to the Head

Office Manager

Senior Case Administrator (111716-0626)

Forensic Administrator - Littlemore, Oxford

Office Administrator/Support Assistant

School Administrator

Warranty Administrator Trainee

Personal Assistant to the Leadership team

Project Administrator

Senior Graduate Studies Administrator

Executive Support and Governance Administrator

I want to receive the latest job alerts for senior administrator in banbury

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected