Support engineer Work, Jobs in Barton Upon Humber, Nl (with Salaries)

1st Line Support Engineer – Layer8
Spencer Group —Kingston upon Hull
- Customer service
- Windows
- IT
1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
Electrical Department Administrator
WCM National Ltd —Hessle
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
Software Support Analyst
Spectrum —Hessle
- £26,000 - £28,000 a year
- Full-time
- SQL
- JavaScript
- Scripting
Quick apply
Technical Support Engineer (Level 1)
Stonemere IT —Kingston upon Hull
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Trainee CCTV Engineer
Videcom Security Ltd —Scunthorpe
- £25,000 - £28,000 a year
- 8 hour shift
- Computer literacy
- English
- IT
- Free parking
- Profit sharing
Quick apply
2d
Graduate Support Engineer
BAE Systems —Brough
- £34,000 a year
- Master's degree
- Bachelor's degree
System Delivery Technician
Tevalis —Kingston upon Hull
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Employee assistance programme
Quick apply
14d
EUC Engineer
British Steel —Scunthorpe
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Managed Print Support Specialist
Spectrum —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Travel
- Free parking
- Referral programme
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
Maintenance Engineer
ProAmpac —Elsham
- Up to £52,000 a year
- Overtime
- Customer service
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Graduate Software Engineer
BAE Systems —Brough
- £34,000 a year
- Master's degree
- Bachelor's degree
Lead Engineer - Hull - Job ref - 16971
Apleona —Kingston upon Hull
- £38,000 - £41,300 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Electrical Engineering Apprentice - Gas Network
Northern Gas Networks —Withernsea
- From £24,510 a year
- Full-time
- Engineering
- IT
- Electrical Engineering
- Annual leave
- Employee discount
Quick apply
4d
Warranty Engineer
Victory Leisure Homes —Kingston upon Hull
- £43,000 - £49,000 a year
- Full-time
- Customer service
- Organisational skills
- Construction
- Employee assistance programme
- Employee discount
Quick apply
8d
Multi Skilled Flexi Operative
PepsiCo —Brigg
- £29,908.29 a year
- English
- Communication skills
Casual Design and Technology Technician
North Lincolnshire Council —Barton-upon-Humber
- £13.26 an hour
- Full-time
- School
Database Engineer (SQL / MySQL)
Giacom —Hessle
- £40,000 - £45,000 a year
- Azure
- SQL
- AWS
- Annual leave
Quick apply
Drainage Engineer
Metro Rod —Kingston upon Hull
- £32,760 - £39,870 a year
- Overtime
- Customer service

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1st Line Support Engineer – Layer8

Spencer Group -
Kingston upon Hull

Apply Now

Job details

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Job Description

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Requirements and Qualifications

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Apply Now

Refine Your Search

support engineer jobs in barton upon humber, nl

1st Line Support Engineer – Layer8

1st Line Support Engineer

Electrical Department Administrator

Software Support Analyst

Technical Support Engineer (Level 1)

Trainee CCTV Engineer

Graduate Support Engineer

System Delivery Technician

EUC Engineer

Managed Print Support Specialist

Senior Technical Support Engineer (Level 3)

Maintenance Engineer

Graduate Software Engineer

Lead Engineer - Hull - Job ref - 16971

Electrical Engineering Apprentice - Gas Network

Warranty Engineer

Multi Skilled Flexi Operative

Casual Design and Technology Technician

Database Engineer (SQL / MySQL)

Drainage Engineer

I want to receive the latest job alerts for support engineer in barton upon humber, nl

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