Service desk Work, Jobs in Bebington, Msy (with Salaries)

Service Desk Analyst
Wirral University Teaching Hospital NHS Foundation Trust —Bebington
- £28,392 - £31,157 a year
- Full-time
1d
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
3d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Desk Analyst - 12mth FTC
B&M Retail —Liverpool
- Full-time
- Software troubleshooting
- IT
- Communication skills
- Free parking
- Employee discount
6d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
1d
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
Receptionist - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Office Administrator
X1 Management —Liverpool
- £24,785 a year
- Full-time
- Administrative experience
- Time management
- Office experience
Quick apply
12d
User Support Officer - Technical Desktop (Career Grade 6 - 8)
Cheshire West and Chester Council —Ellesmere Port
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
9d
Order Processing Administrator
BT Local Business —Ormskirk
- From £25,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Desktop Support Engineer
Allied Digital service —Liverpool
- £29,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
3d

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Service Desk Analyst

Wirral University Teaching Hospital NHS Foundation Trust -
Bebington

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
1 day ago

Benefits

Transport links

Full job description

Band 4 : Full Time (8-4 Mon-Fri - Onsite)

To work as part of a team to ensure the effective performance of the computer information systems used at Wirral University Teaching Hospital.

The post holder will provide 1 st line IT system and remote technical hardware and software support for staff throughout the Trust/Wider-organisations (using appropriate 3 rd party tools) to clinical and nonclinical staff who are involved in the use or proposed use of clinical and administrative systems and any associated equipment the end user may require to perform their role.

The service desk analyst will assist in supporting the 2 nd line clinical & technical support teams. The post holder will be trained to perform 1 st line fix where possible, are responsible for troubleshooting or escalating problems and challenges within the clinical information systems and end user desktop and infrastructure estate.

Be the first point of contact for all queries relating to the Digital Healthcare Team:

. Provide 1st levels of support to end users including password reset and initial account creation for general network, email, administrative and clinical systems including Millennium.
. Managing customer requests via telephone, email, self-service, walk-in, triaging, categorising and escalating where necessary
. Perform BAU (Business As Usual) regular tasks, checks, updates and documentation on clinical and non-clinical systems and report as required.
. Advising customers on purchasing process
. IT asset management administration
. Access control administration to monitor network and clinical systems.
. Assist in identifying communication processes to ensure timely, accurate and appropriate communications are provided throughout any projects lifetime and beyond.
. Undertake testing and evaluation of products / solutions prior to deployment to ensure they are fit for purpose and fully document the findings, to ensure risks are minimised.
. Responsible for escalating issues that are beyond the control of the post holder to the subject matter expert.
. Responsible for interrogating patient identifiable information within clinical systems to initially identify data quality issues.
. Support customer engagement activities e.g. attend and set up events, demonstrations, presentations etc.
. Initial point of contact for any 3rd party supplier or external NHS for wider contact to the Informatics team.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the Service Desk Analyst position available with WUTH.

Apply Now

Refine Your Search

service desk jobs in bebington, msy

Service Desk Analyst

3rd Line/Team Leader - Service Desk

Hire Desk Team Leader

Customer Service Representative

Service Desk Analyst - 12mth FTC

Service Support Team Analyst

Reception and Helpdesk Administrator

Service Desk Analyst

Internal IT & AV Support Engineer

Receptionist - Wirral

1st line Service Desk Agent

1st Line Support Analyst

Comms Specialist Engineer (Desk-Based)

Office Administrator

User Support Officer - Technical Desktop (Career Grade 6 - 8)

Service Desk Analyst

Service Desk Manager

IT Support Analyst

Order Processing Administrator

IT Desktop Support Engineer

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