Synergy Hire Ltd is seeking a motivated and organised Hire Desk Controller to join our busy Letchworth depot.
This is an excellent opportunity to join a growing business within the plant hire industry. Whilst previous hire industry experience would be advantageous, it is not essential. We are looking for someone with a positive attitude, strong administrative skills and a willingness to learn.
The successful candidate will thrive in a fast-paced environment where accuracy, organisation and excellent customer service are essential.
Key Responsibilities
- Manage the day-to-day on-hire and off-hire process, ensuring accurate and efficient administration of equipment movements.
- Process customer enquiries and hire requests in a professional and timely manner.
- Liaise with customers, drivers, workshop staff and depot personnel to coordinate hire activities.
- Assist the Depot Manager with administrative and operational tasks.
- Support Head Office departments with additional administration and reporting requirements.
- Maintain accurate records and ensure all hire documentation is completed correctly.
- Deliver excellent customer service and build strong working relationships with customers and colleagues.
What We're Looking For
- A willingness to learn and develop within a busy office environment.
- The ability to work effectively under pressure whilst maintaining attention to detail.
- Strong communication and interpersonal skills.
- Good IT skills, including confidence with data entry and administrative systems.
- Excellent organisational and time management skills.
- Strong numeracy skills and a high level of accuracy.
- An interest in the construction, plant hire or related sectors.
- A proactive and professional approach to work.
- High personal integrity and a strong work ethic.
Desirable
- Previous experience within the plant hire, tool hire, construction or transport sectors.
- Experience in a customer service or administrative role.
What We Offer
- Competitive salary.
- 30 days' annual leave per year (including bank holidays), increasing for each year of service.
- Company pension scheme with the option to participate in salary sacrifice arrangements.
- Private Medical Insurance.
- Cycle to Work Scheme.
- Life Assurance cover.
- Ongoing training and development opportunities.
- The opportunity to build a long-term career within a growing and successful business.
- A supportive and collaborative working environment.
If you are organised, customer-focused and enjoy working in a fast-paced environment, we would like to hear from you.
Pay: £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
Work Location: In person
