Senior customer support Work, Jobs in Belfast, Ant (with Salaries)

Credit Controller
Go Power —Belfast
- Full-time
- Analysis skills
- Financial services
- In-person
Quick apply
Housing Assistant
Pinnacle Group —Belfast
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Team Leader
Mitie —Belfast
- £17.50 an hour
- Full-time
- Microsoft Access
- Customer service
- Microsoft Office
4d
Senior Buyer
Airbus Belfast Limited —Belfast
- Full-time
- ERP systems
- Travel
- Business
Senior TikTok Creator & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
19h
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Management
- Driving
- Travel
Quick apply
Customer Experience Manager
British Council —Belfast
- £30,839 a year
- Customer service
- Continuous improvement
- No degree
Senior Process Associate - Customer Care
HCLTech —Belfast
- Customer service
- Communication skills
8d
Support Operations Coordinator
3173 —Belfast
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
7d
Warehouse Operator
Smurfit Westrock —Belfast
- £31,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Employee assistance programme
3d
Standalone HR Manager (Part-Time Maternity Cover)
Barclay Communications —Belfast
- From £30,000 a year
- Temporary
- Management
- Windows
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Lead Nightshift Manager
Sainsbury's —Belfast
- From £36,250 a year
- Full-time
- Management
- Leadership
- Employee discount
13d
Senior Account Manager
Income Growth Solutions Ltd —Belfast
- £3,800 - £5,200 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
Senior Distribution Manager
Tahreer Group Logistics and Supply Chain Solutions —Ballymena
- £4,600 - £6,000 a month
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
Senior Supply Chain Manager
Danesi Leathercraft Group —Bangor
- £5,600 - £7,000 a month
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
Quick apply
Senior Business Development Manager – IT Managed Services
Barclay Communications —Belfast
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Referral programme
Quick apply
Senior Bridal Sales Consultant
Wed2B UK and ROI —Belfast
- £13.06 an hour
- Part-time
- Communication skills
- Retail sales
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Belfast
- From £32,700 a year
- Management
- Leadership
- Employee discount
13d
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Microsoft Excel
- Sales
- Annual leave
8d
Global Fulfilment Leader
Ciena —Belfast
- Full-time
- Microsoft Powerpoint
- ERP systems
- Bachelor's degree
11d

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Credit Controller

Go Power -
Belfast

Quick apply

Job details

Full-time

Qualifications

Analysis skills
Relationship management
Financial services
Account management
Communication skills
Negotiation

Full job description

Credit Controller

We are seeking an experienced Credit Control professional to manage debt recovery and customer payment processes within a fast-paced energy supply business. The successful candidate will be highly organised, customer-focused, and capable of managing a high-volume workload while maintaining strong stakeholder relationships.

Key Responsibilities

Manage the collection of outstanding debt across customer accounts in accordance with agreed payment terms.
Administer Direct Debit collections, including the management of failed payments and customer follow-up.
Allocate and reconcile customer payments across all ledgers, including bank transfers, card payments, Direct Debits, and cheque lodgements.
Carry out all aspects of the credit control process, including customer contact by telephone and email to recover overdue balances.
Negotiate and manage payment arrangements for customers experiencing financial hardship or payment difficulties.
Progress debt recovery cases through to resolution, including legal escalation, preparation of documentation, access warrant applications, and liaison with network operators and external agencies where required.
Apply late payment charges in line with company policy and contractual terms.
Work collaboratively with Billing, Sales, and Account Management teams to resolve account queries, ensure billing accuracy, and support debt recovery activities.
Prepare and present regular reports on debtor ageing, collections performance, payment plans, and key credit control metrics.
Conduct credit assessments for new business customers and monitor ongoing credit risk exposure.
Manage accounts impacted by insolvency, liquidation, receivership, or bankruptcy, liaising with relevant third parties and insolvency practitioners.
Assess and report bad debt provisions and recovery performance to senior management and the Finance Director.

Skills & Experience

Proven experience in credit control, debt recovery, or accounts receivable, ideally within the energy, utilities, or other regulated sectors.
Strong understanding of billing, collections, payment processing, and customer account management.
Experience supporting customers in financial difficulty and negotiating sustainable repayment solutions.
Excellent communication, negotiation, and relationship management skills.
Strong analytical and reporting capabilities, with experience using financial and billing systems.
Ability to work independently while building effective working relationships across multiple departments.

Work Location: In person

Quick apply

Refine Your Search

senior customer support jobs in belfast, ant

Credit Controller

Housing Assistant

Team Leader

Senior Buyer

Senior TikTok Creator & Affiliate Manager

Security Service Delivery Manager

Customer Experience Manager

Senior Process Associate - Customer Care

Support Operations Coordinator

Warehouse Operator

Standalone HR Manager (Part-Time Maternity Cover)

Lead Nightshift Manager

Senior Account Manager

Senior Distribution Manager

Senior Supply Chain Manager

Senior Business Development Manager – IT Managed Services

Senior Bridal Sales Consultant

Customer Experience Manager

Customer Growth Team Leader - Belfast

Global Fulfilment Leader

I want to receive the latest job alerts for senior customer support in belfast, ant

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