It service delivery Work, Jobs in Billinghay, Lin (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
3d
IT Service Delivery Manager
iZan Business Solutions —Newark-on-Trent
- £33,000 - £40,000 a year
- Full-time
- Azure
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Kitchen Assistant
Away Resorts —Tattershall
- £12.71 an hour
- Weekend availability
- No experience needed
- Resort
Quick apply
3d
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
6d
Domestic Abuse Project Worker
HAVEN DOMESTIC ABUSE SERVICE —Wyberton
- £25,500 - £30,900 a year
- Full-time
- Driving
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Science and Technology Technician
The Barnes Wallis Academy —Lincoln
- £25,989 a year
- School
- Employee assistance programme
- Employee discount
Transport Manager
Conroys Plant Hire Limited —Butterwick
- £36,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Travel
- Free parking
- Bereavement leave
Quick apply
4d
General Operative
Balfour Beatty —Horncastle
- Overtime
- Hybrid work
- Civil engineering
- Maintenance
- Construction
- Annual leave
3d
Field Technician- Water Recycling
Anglian Water Services Ltd —Spalding
- £31,756 a year
- Full-time
- Customer service
- Driving
- IT
- Annual leave
5d
Skilled Logistics Operative - Nights
Bakkavor —Spalding
- £17.24 an hour
- Overtime
- Computer skills
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
FM Hard Services Manager - Accommodation
Center Parcs —Newark-on-Trent
- £65,000 - £75,000 a year
- Full-time
- Engineering
- Maintenance
- Administrative experience
- Employee discount
9d
Digital Client Devices Analyst (INTERNAL ONLY)
University of Lincoln —Lincoln
- From £33,002 a year
- Full-time
- Customer service
- University
- IT
4d
Trainee Driver
GTG —Lincoln
- £31,700 - £35,800 a year
- Driving
- Annual leave
- Employee assistance programme
4d
Administrator
Lincolnshire Partnership NHS Foundation Trust —Grantham
- £25,272 a year
- Part-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
3d
Logistics Operative - Days
Bakkavor —Spalding
- £14.37 an hour
- Overtime
- Microsoft Excel
- Computer literacy
- Free parking
- Employee discount
Quick apply
5d
Night Care Assistant
Heatherlea House Care Home —Woodhall Spa
- £13.20 an hour
- Part-time
- English
- IT
- In-person
- Free parking
Quick apply
3d
Seasonal Colleague - Horncastle Superstore
Tesco UK —Horncastle
- £13.28 - £14.55 an hour
- Part-time
- Employee discount
5d
Head of Village Facilities
Center Parcs —Newark-on-Trent
- £75,000 - £90,000 a year
- Employee assistance programme
- Employee discount
3d
General Manager
Everyman Media —Lincoln
- Full-time
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
6d
Property Accountant
MRI Software —Sleaford
- Full-time
- Accounting
- IT
- Communication skills
- Annual leave

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it service delivery jobs near billinghay, lin

MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
3 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it service delivery jobs in billinghay, lin

MSP Service Desk Manager

IT Service Delivery Manager

Kitchen Assistant

Service Delivery Manager

Domestic Abuse Project Worker

Science and Technology Technician

Transport Manager

General Operative

Field Technician- Water Recycling

Skilled Logistics Operative - Nights

FM Hard Services Manager - Accommodation

Digital Client Devices Analyst (INTERNAL ONLY)

Trainee Driver

Administrator

Logistics Operative - Days

Night Care Assistant

Seasonal Colleague - Horncastle Superstore

Head of Village Facilities

General Manager

Property Accountant

I want to receive the latest job alerts for it service delivery in billinghay, lin

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