Claims assistant Work, Jobs in Birmingham, Eng (with Salaries)

Ombudsman & Compensation Assistant
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
8d
Assistant File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- Employee discount
Lab Assistant
Bupa Dental Care —Birmingham
- Full-time
- Laboratory experience
- Communication skills
- Annual leave
- Employee discount
File Handler
Keoghs —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Recruitment Assistant (Telephone/Video Call Interviewer)
Time etc Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
8d
Claims Assistant
Coventry University —Coventry
- £24,855 - £26,706 a year
- Full-time
- Administrative experience
- IT
- Annual leave
12d
Best Start Family Hub Administrator (23168)
Barnardo's —West Bromwich
- £15,736.97 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee assistance programme
2d
Litigation Assistant, Catastrophic Injury
Kennedys Law - UK —Birmingham
- Full-time
- Communication skills
Lead File Handler - Industrial Disease
Keoghs —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Executive Assistant
M Group —Warwick
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
2d
Insurance Claims Administrator
Jackson Building —Bromsgrove
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
Business Support Assistant (23153)
Barnardo's —Birmingham
- £25,354 - £25,391 a year
- Hybrid work
- Word processing
- Windows
- Preschool
- Annual leave
- Employee assistance programme
8d
Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
E-Commerce Customer Service & Operations Assistant
H Chahal and Sons Ltd —West Bromwich
- £24,420.00 - £30,482.82 a year
- Part-time
- Microsoft Word
- Social media management
- In-person
- Free parking
- Employee discount
Quick apply
Tax Assistant
untypical —Solihull
- Communication skills
- Tax experience
- Employee assistance programme
Associate - Casualty & Disease claims
DWF —Birmingham
- Full-time
- Communication skills
Billing & Disbursement Support Assistant
Higgs LLP —Brierley Hill
- Full-time
- Hybrid work
- Continuous improvement
- Data entry
- Time management
- Free parking
- Referral programme
Quick apply
Part Time Checkout Assistant
Selco —Coventry
- £12.85 an hour
- Part-time
- Employee assistance programme
- Employee discount
2d
Claims Handler
Gallagher Bassett —Tamworth
- Communication skills
- Employee stock purchase plan
- Life insurance
Assistant to Partner - Industrial Disease NIHL
Keoghs —Birmingham
- Full-time
- Hybrid work
- Employee discount

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Ombudsman & Compensation Assistant

Birmingham City Council -
Birmingham

Apply Now

Job details

Full-time
£28,598 - £34,434 a year
8 days ago

Qualifications

Organisational skills
Communication skills

Full job description

Ombudsman & Compensation Assistant

Permanent

Grade B - £28,598 to £34,434 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

About the Role

We are looking for passionate, resident focused individuals who are motivated to make sure residents what they are entitled to. As a social landlord of over 55,000 units, we know that things may go wrong from time to time. We are looking for officers who are passionate about making sure complaints get managed properly, residents are compensated based on the experiences they have had and that there is a dedication to put things right. As a landlord, we want to treat all of our residents with fairness and respect, this role is vital in terms of making this happen. We are looking for individuals who can show attention to detail, are resident focused and most importantly and reliable and trustworthy.

This is a key role responsible for assessing compensation requests from residents and ensuring appropriate remedies are delivered in a fair, timely and empathetic way.

You will play an important part in supporting the Council’s commitment to fairness, respect and service improvement by managing compensation claims, including those directed by the Ombudsman and Local Government and Social Care Ombudsman.

This role is hybrid working, and on-site attendance is subject to service needs.

If you think this sounds by you and are keen to be part of the solution for residents, then we look forward to receiving your application

Key Responsibilities

Assess and respond to resident compensation claims with clear, evidence-based decisions.
Ensure compensation payments directed by regulatory bodies are made accurately and within required timescales.
Provide a high standard of customer service, acting sensitively in situations involving resident distress or inconvenience.
Manage a caseload of compensation cases, maintaining accurate records of decisions and communications.
Work collaboratively with operational and corporate colleagues to gather information and support case assessments.
Respond promptly to reduce escalation and potential further Ombudsman involvement
Identify and escalate service issues where necessary to help prevent future service failure.
Use data and feedback to support improved outcomes for residents.

About You

We are looking for candidates who can demonstrate:

Experience

A track record of effective decision-making, particularly in relation to financial matters.
Experience managing competing priorities in a busy environment.
Experience of working empathetically with residents or customers.

Skills

Strong communication skills, both written and verbal.
Ability to build effective working relationships across services.
Excellent organisational skills, with the ability to prioritise conflicting deadlines.
High attention to detail, particularly when assessing compensation claims.
Ability to work with sensitive and complex cases, including vulnerable residents.

Knowledge

Understanding of legislative requirements and regulatory frameworks in housing.
Awareness of local government processes and the role of regulatory bodies.

Please upload an up-to-date CV via the attachments part of your application.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact [email protected] quoting ref 4198

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification - A989 Ombudsman and Compensation Assistant JDPS Grade B (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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Apply Now

Refine Your Search

claims assistant jobs in birmingham, eng

Ombudsman & Compensation Assistant

Assistant File Handler

Lab Assistant

File Handler

Recruitment Assistant (Telephone/Video Call Interviewer)

Claims Assistant

Best Start Family Hub Administrator (23168)

Litigation Assistant, Catastrophic Injury

Lead File Handler - Industrial Disease

Executive Assistant

Insurance Claims Administrator

Business Support Assistant (23153)

Handler

E-Commerce Customer Service & Operations Assistant

Tax Assistant

Associate - Casualty & Disease claims

Billing & Disbursement Support Assistant

Part Time Checkout Assistant

Claims Handler

Assistant to Partner - Industrial Disease NIHL

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