Director of customer Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Head of Customer Experience Strategy – Bus Franchising
West Midlands Combined Authority —Birmingham
- £70,534 - £76,008 a year
- Part-time
- AI
- Leadership
- Annual leave
- Employee discount
11d
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Customer Growth & Loyalty
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Quick apply
5d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
1d
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
9d
Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
3d
Deputy Director for Shared Services & Public Bodies
Department for Energy Security & Net Zero —Birmingham
- £86,000 - £117,800 a year
- Full-time
- ERP systems
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
8d
Client Director
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Communication skills
Head of Sales - Engineering Services
Rubix —Oldbury
- Full-time
- CRM software
- Sales
- Business development
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
RBC Brewin Dolphin - Director, Intermediaries Services and Strategy
Royal Bank of Canada —Birmingham
- Full-time
- Management
- English
- Business development
1d
Head of Revenues, Benefits and Transactional Services
Sandwell Council —Oldbury
- £74,454 - £84,792 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
Quick apply
4d
Client Delivery Director. Perm. Up to £150k
Warwick Nub News —Warwick
- Up to £150,000 a year
3d
Sales Director – Invoice Finance / Asset Based Lending, Mid Corporate
Lloyds Banking Group —Birmingham
- Full-time
- Hybrid work
- Sales
- Leadership
Partner Fund Client Director
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham

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Head of Field Sales (UK & Ireland)

Hozelock Ltd -
Birmingham

Quick apply

Job details

Full-time
£65,000 - £70,000 a year

Benefits

Free parking
Additional leave
Company car
Annual leave
Employee assistance programme
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Sales
Microsoft Office
Territory management
Organisational skills
Account management
Leadership
Negotiation
Time management

Full job description

About us:

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.

Job purpose:

Hozelock are currently recruiting for a National Sales Manager, who will lead and develop Hozelock’s UK and Ireland field sales operation, driving revenue growth and delivering against agreed commercial targets.

This role is responsible for managing, coaching and motivating a high-performing sales team, ensuring consistent execution of sales strategy, strong customer relationships, and alignment with wider business objectives.

In addition to team leadership, the role will take direct accountability for key National Garden Centre accounts, overseeing strategic account management, commercial negotiations, and the delivery of annual trading plans and budgets.

The successful candidate will play a critical role in shaping sales performance, strengthening customer partnerships, and ensuring the business continues to deliver exceptional service and sustainable growth across the market.

Duties & Responsibilities:

Build and maintain strong, profitable relationships with customers across your region
Develop a strong knowledge of Hozelock products and market activity
Identify and drive opportunities to grow sales within accounts and the wider region
Ensure high standards of customer service, professionalism, and account management
Manage forecasting and promotional planning to support business performance
Complete all reporting, account planning, and administrative tasks accurately and on time
Work within agreed budgets and follow company procedures and compliance requirements
Lead, coach, and develop a high-performing field sales team
Set clear objectives and monitor team performance to ensure targets are met
Motivate and support team members to maximise individual and team performance
Manage all aspects of people leadership, including performance management and development
Provide guidance, training, and support to ensure consistent standards across the team
Ensure effective communication between the sales team and wider business functions
Attend trade shows, customer events, and industry networking opportunities
Support wider team activity, including covering other territories where required
Comply with all Health & Safety policies and responsibilities

What are we looking for?

Demonstrates strong drive and determination to achieve and exceed targets
A confident and persuasive communicator, able to influence both internal and external stakeholders
Creative and strategic thinker, capable of developing initiatives to drive business growth at both regional and national level
Able to constructively challenge decisions while presenting well-reasoned alternative solutions
Collaborative and supportive leader, able to motivate and develop team members to achieve shared objectives
Excellent organisational and time management skills, with the ability to prioritise effectively
Self-motivated, with the ability to work independently and lead by example
Commercially aware, with the ability to consider wider business needs when making decisions
Proven experience in territory or account management
Previous management or leadership experience, with a track record of coaching and developing high-performing teams
Strong account management, sales, and negotiation skills
Proficient in Microsoft Office packages, particularly Excel and PowerPoint
Experience within the Garden Centre or a related sector (desirable)

What do we offer?

Company car
Annual bonus scheme
Life assurance (x4 annual salary)
Health Cash Plan (Bronze cover)
Additional annual leave for long service
Employee Assistance Programme
Bike2Work scheme
Staff shop (discounted)
Discounted benefits hub
Free onsite parking
EV salary sacrifice scheme

Hozelock is proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to providing an inclusive recruitment process. If you require any reasonable adjustments, please let us know.

Quick apply

Refine Your Search

director of customer jobs in birmingham, wmd

Head of Field Sales (UK & Ireland)

Head of Customer Activation

Head of Customer Experience Strategy – Bus Franchising

Head of Sales

Head of Customer Growth & Loyalty

Head of Customer Activation

Head of Branch Support

Hotel Services Director

Area Customer Service & Logistics Director UK&I

ICS Sales Director - South

Deputy Director for Shared Services & Public Bodies

Client Director

Head of Sales - Engineering Services

Service Director

RBC Brewin Dolphin - Director, Intermediaries Services and Strategy

Head of Revenues, Benefits and Transactional Services

Client Delivery Director. Perm. Up to £150k

Sales Director – Invoice Finance / Asset Based Lending, Mid Corporate

Partner Fund Client Director

Insurance Client Director - Corporate Risk, Birmingham

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