Senior guest Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Senior Visitor Experience Officer
National Trust —Hagley
- £28,993 a year
- Weekend availability
- Free parking
- Employee assistance programme
11d
Events Executive
WMGC —Birmingham
- £32,000 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
Operation Manager
MyLahore Birmingham —Birmingham
- £30,160 - £40,560 a year
- Full-time
- Customer service
- Leadership
- Restaurant
- Employee discount
Quick apply
3h
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Hospitality Trainer- Birmingham Airport
Swissport International AG —Birmingham
- £15.72 an hour
- Weekend availability
- Hospitality
- Computer literacy
- English
- Free parking
- Employee assistance programme
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Group Compliance Assistant
Park Regis Hotel —Birmingham
- £13.71 an hour
- Full-time
- Life insurance
Quick apply
1d
NEW OPENING Kitchen Porter, Baresca, Mere Green
Baresca Tapas Family —Birmingham
- Full-time
- Bar
- Restaurant
Quick apply
2d
Golf Academy Assistant - Zero Hours
The Belfry - Golf Academy —Sutton Coldfield
- £12.71 - £13.50 an hour
- Customer service
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Bar Manager (BOX)
Arc Inspirations —Birmingham
- £31,500 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
RIBA Part I Architectural Assistant
Glancy Nicholls —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
4d
Regional Coach- North
Symbro LTD —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Meeting & Events Night Set Up Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £11.80 - £13.19 an hour
- Part-time
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
11d
Senior Play Assistant & Party Host
MISUENOS KIDS —Tamworth
- £12.21 - £15.81 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
4d
Health Club Leisure & Pool Attendant.
Park Hall Hotel & Spa Wolverhampton —Wolverhampton
- £24,420 - £30,000 a year
- Part-time
- Hospitality
- Management
- Hotel
- Gym membership
Quick apply
M&E Bars - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.17 an hour
- Part-time
- Bar
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
4d
Golf Academy Assistant - Zero Hours
The Belfry —Sutton Coldfield
- £12.71 - £13.50 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Events Waiter
The Belfry Hotel & Resort —Sutton Coldfield
- £11.80 - £13.19 an hour
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
General Manager
24 Stories —Birmingham
- Full-time
- Bar
- Restaurant
- Café
- Employee discount
- Referral programme
Quick apply
11d

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Senior Hotel Guest Services Manager

NAM Rentals and Integrated Services
Birmingham

Quick apply

Job details

Permanent | Full-time
£5,000 - £5,500 a month

Qualifications

Hospitality
Supervising experience
Guest services
Leadership
Communication skills
Hotel experience

Full job description

About the Role

London is known for delivering world class hospitality experiences, and at NAM Rentals and Integrated Services, we bring that same standard to premium guest operations. We manage high performing hospitality environments where service excellence, operational efficiency, and memorable guest experiences are at the center of everything we do.

We are looking for a Senior Hotel Guest Services Manager who can lead front office operations while elevating the overall guest journey across multiple hospitality touchpoints. You will oversee guest relations strategy, mentor service teams, and ensure every guest interaction reflects professionalism, warmth, and attention to detail.

This is more than a front desk leadership role. You will help shape service standards, improve operational workflows, and collaborate with senior leadership to create exceptional hospitality experiences for both guests and corporate partners.

Why Work With UsThe Environment

Our London office operates within one of the city's most connected business districts. We believe hospitality professionals perform best in an environment built around collaboration, accountability, and service excellence.

Leadership Visibility

Your ideas and operational insights will be heard. You will work closely with executive leadership and contribute directly to service improvement initiatives and guest satisfaction strategies.

Career Development

We invest in leadership growth through hospitality workshops, management training programs, and industry conferences that keep our teams ahead of evolving guest expectations.

Modern Operations

We use advanced hotel management systems, guest feedback platforms, and digital service tools to streamline operations and improve the customer experience.

Key ResponsibilitiesGuest Experience Leadership

Lead all guest service operations to ensure a seamless and professional experience from arrival through departure. Handle VIP guest interactions and resolve escalated service concerns efficiently.

Team Management

Supervise, mentor, and support guest services teams across front office and hospitality operations. Conduct coaching sessions, performance reviews, and service quality assessments.

Operational Oversight

Monitor daily operational performance, staffing schedules, service standards, and departmental coordination to ensure consistent guest satisfaction.

Service Improvement

Analyze guest feedback, operational reports, and performance metrics to identify opportunities for improving service delivery and operational efficiency.

Stakeholder Coordination

Collaborate with housekeeping, concierge, reservations, facilities, and senior management teams to maintain high hospitality standards across all departments.

What We Are Looking ForExperience

Minimum 6 years of experience in hospitality or hotel operations, with at least 2 years in a senior supervisory or management position within guest services or front office operations.

Leadership Skills

Strong ability to lead diverse hospitality teams in fast paced service environments while maintaining professionalism and operational control.

Communication

Excellent verbal and written communication skills with the ability to confidently manage guest concerns, team coordination, and executive reporting.

Technology

Experience using hotel property management systems, guest engagement software, scheduling platforms, and operational reporting tools.

Mindset

You are service driven, highly organized, and capable of balancing operational efficiency with exceptional guest care. You understand how to create memorable hospitality experiences while achieving business objectives.

Benefits

Pay: £5,000.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior guest jobs in birmingham, wmd

Senior Hotel Guest Services Manager

Senior Visitor Experience Officer

Events Executive

Operation Manager

Guest Relation Manager

Hospitality Trainer- Birmingham Airport

General Manager- Birmingham City FC

Group Compliance Assistant

NEW OPENING Kitchen Porter, Baresca, Mere Green

Golf Academy Assistant - Zero Hours

Bar Manager (BOX)

RIBA Part I Architectural Assistant

Regional Coach- North

Meeting & Events Night Set Up Assistant - Zero Hours

Senior Play Assistant & Party Host

Health Club Leisure & Pool Attendant.

M&E Bars - Zero Hours

Golf Academy Assistant - Zero Hours

Events Waiter

General Manager

I want to receive the latest job alerts for senior guest in birmingham, wmd

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