Senior interaction Work, Jobs in Birtley, Twr (with Salaries)

Senior Customer Service Advisor
PDSA —Sunderland
- £25,446 - £26,209 a year
8d
Recruitment Resourcer
TROO LTD —Sunderland
- £28,000 - £35,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Gym membership
Quick apply
1d
Senior Consultant (Value Communications & Market Access)
Maverex Limited —Newcastle upon Tyne
- £48,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Doctoral degree
- Free parking
- Paid training
Quick apply
2d
Audit Senior
RMT —Newcastle upon Tyne
Quick apply
Senior Interaction Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- JavaScript
- AI
- Employee assistance programme
- Employee discount
Quick apply
Experienced Residential Conveyancing Junior Fee Earner
ICS Law —Jarrow
- £25,000 - £30,000 a year
- Part-time
- Bachelor's degree
- Organisational skills
- IT
Quick apply
9d
Duty Manager
Cote Restaurants —Newcastle upon Tyne
- £12.80 an hour
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply
6d
Audit Senior
RMT Accountants & Business Advisors —Newcastle upon Tyne
Buyer
Greggs —Newcastle upon Tyne
- £35,000 a year
- ERP systems
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Associate - Construction & Engineering
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- Contracts
- IT
- Communication skills
Quick apply
Urban Drainage Modeller Principal
Jacobs —Newcastle upon Tyne
- Full-time
Children Crisis Support Worker
Paragon Social Care —Gateshead
- £36,400 - £58,000 a year
- Weekend availability
- Childcare
- Working with children
- Referral programme
Quick apply
Senior Product Designer - Casino
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Resort
- Free parking
- Annual leave
Paralegal (French Speaker)
Document Risk Solutions (DRS) —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service and Interaction Design Lead
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Supported Living Team Leader
Orbis Support —Rowlands Gill
- £16.83 an hour
- Weekend availability
- Communication skills
- Annual leave
- Referral programme
9d
Paralegal
Document Risk Solutions (DRS) —Newcastle upon Tyne
- £26,500 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Care Assistant
St Martins Care —Washington
- £14.75 an hour
- Full-time
- Microsoft Excel
- English
- IT
- Free parking
- Annual leave
Quick apply
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
Children Support Worker
Paragon Social Care —Peterlee
- £36,400 - £58,240 a year
- Weekend availability
- Flexible schedule
- Referral programme
Quick apply

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senior interaction jobs near birtley, twr

Senior Customer Service Advisor

PDSA -
Sunderland

Apply Now

Job details

£25,446 - £26,209 a year
8 days ago

Full job description

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

About You

You're someone who genuinely enjoys helping people and delivering great service. You understand that every interaction matters and take pride in finding solutions, building trust and creating positive experiences.

You'll be motivated by working in a purpose-driven organisation where your work has a direct impact on the lives of people and pets. Whether you're supporting a client through a difficult situation, helping a supporter with an enquiry or working alongside colleagues to achieve shared goals, you'll bring professionalism, empathy and a positive attitude to everything you do.

Most importantly, you'll be passionate about making a difference and excited to be part of a team that helps keep people and pets together when they need us most.

About the Role

As a Senior Customer Service Advisor, you'll be responsible for handling a wide range of enquiries from clients, supporters and colleagues across multiple channels, including telephone and email.

You'll provide accurate information, practical support and effective solutions, ensuring every interaction delivers a positive customer experience. You'll also take ownership of more complex or sensitive enquiries, using your judgement and experience to achieve the best possible outcomes.

Working as part of a collaborative and supportive team, you'll contribute to service improvements, share knowledge and help maintain the high standards of customer care that our clients and supporters expect from PDSA.

You'll Bring

Previous experience in a customer service, contact centre or customer-facing role.
Excellent verbal and written communication skills.
Experience handling sensitive or challenging customer conversations.
Strong problem-solving skills and the ability to make informed decisions.
Good attention to detail and accurate record-keeping skills.
Confidence using multiple systems and managing a varied workload.
The ability to work effectively both independently and as part of a team.
A commitment to delivering excellent customer service and achieving performance objectives.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:

Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity, paternity and adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

Refine Your Search

senior interaction jobs in birtley, twr

Senior Customer Service Advisor

Recruitment Resourcer

Senior Consultant (Value Communications & Market Access)

Audit Senior

Senior Interaction Designer

Experienced Residential Conveyancing Junior Fee Earner

Duty Manager

Audit Senior

Buyer

Associate - Construction & Engineering

Urban Drainage Modeller Principal

Children Crisis Support Worker

Senior Product Designer - Casino

Paralegal (French Speaker)

Service and Interaction Design Lead

Supported Living Team Leader

Paralegal

Senior Care Assistant

Customer Success Lead

Children Support Worker

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