To support the effective management and operation of the Trust’s car parking facilities, delivering a safe, secure, and customer-focused frontline service to patients, visitors, and staff. The post holder will contribute to maintaining operational continuity and provide support to other Trust departments as required.
Operational Responsibilities
- Work as part of a team to deliver an efficient and effective car parking service across the Trust.
- Support the implementation of operational duties in line with the Trust Major Incident Plan.
- Attend incidents of fire and major incidents in accordance with Trust operational procedures.
- Participate in the induction and local familiarisation of newly appointed officers, as directed, to ensure awareness of services, processes, and safe working practices.
This is a small dedicated team that carry out all key duties and tasks with minimum fuss.
The team are supported by a long standing supersivor and a manager that oversees the service.
All staff are fully supported, full training will be provided in order to carry out their role in a professional manner.
Operational Responsibilities
- Work as part of a team to deliver an efficient and effective car parking service across the Trust.
- Support the implementation of operational duties in line with the Trust Major Incident Plan.
- Attend incidents of fire and major incidents in accordance with Trust operational procedures.
- Participate in the induction and local familiarisation of newly appointed officers, as directed, to ensure awareness of services, processes, and safe working practices.
Service Delivery and Customer Care
- Provide a high standard of customer care to patients, visitors, and staff, ensuring enquiries are handled professionally and courteously.
- Deal with car parking queries and issues where possible, referring matters to the appropriate level of management when necessary.
- Ensure service users’ expectations are met in line with Trust standards and policies.
- Maintain a professional image at all times when representing the Trust.
Car Park Operations and Safety
- Take responsibility for the day-to-day safety, security, and service delivery of the Trust’s car parks and associated environments.
- Carry out regular patrols of car parking areas to monitor safety, usage, and compliance with Trust parking policy.
- Issue Parking Enforcement Notices and Warning Notices in accordance with Trust procedures.
- Assist with the effective management of patient and visitor parking to support access to Trust services.
- Elements of lone working
Equipment and Systems
- Carry out basic maintenance of car park equipment, including payment machines, entry and exit barriers, and pay-and-display systems.
- Ensure the safe and effective use of equipment provided for car parking operations.
- Operate computer-based car parking management systems when providing cover in the car parking reception.
- Operate CCTV equipment in line with Trust CCTV policy and provide evidence to authorised Trust personnel when required.
- Operate Body Cameras
Monitoring, Reporting, and Documentation
- Monitor and report daily figures relating to the availability of parking spaces in both patient and staff car parks.
- Identify and report to the Car Parking Supervisor any issues that may compromise safety, security, or service delivery.
- Complete all required documentation accurately and in a timely manner, including untoward incident reports.
Emergency and Incident Response
- Assist with the evacuation of personnel during fire alarms, bomb threats, or other emergency situations.
- Complete untoward incident reporting procedures in line with Trust policy.
- Provide operational support during emergency situations as required.
Working Arrangements
- Car parking services operate throughout the year. It is a contractual requirement that officers work on Bank Holidays when rostered and required to meet operational service needs.
- There are elements of lone working in this job role.
- The role involves working outdoors in varying weather conditions and requires periods of standing, walking, and physical activity.
