national service manager Work, Jobs in blaby, lec (with Salaries)

National Service Manager
Mitie —Wellingborough
- Full-time
- Organisational skills
- Leadership
- Communication skills
5d
HR Business Partner - Wigston
pladis —Wigston Magna
- Full-time
- Human resources
- Leadership
2d
Key Accounts Administrator
Otis —Leicester
- Full-time
- Customer service
- Communication skills
10d
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Annual leave
Quick apply
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Castle Donington
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
6d
Manager – (Professional Development)
ASCL —Leicester
- £50,613 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
11d
Deputy Store Manager
Starbucks —Leicester
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Service Manager
Vertu Motors —Tamworth
- Full-time
- Management
- Organisational skills
- Leadership
- Employee discount
Quick apply
Programme Manager
The Manufacturing Technology Centre —Coventry
- Up to £65,000 a year
- Full-time
- Engineering
- Business
- Leadership
Quick apply
4d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
VacancyTitle: Insite Operations Support Manager
Rubix —Leicester
- Full-time
- Sales
- Maintenance
- Travel
Operational and Performance Manager, Imaging
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Microsoft Excel
- SQL
- Project management
4d
National Account Manager
Inspired Pet Nutrition —Crick
- Full-time
- Microsoft Excel
- Continuous improvement
- No degree
- Free parking
- Sick pay
Quick apply
National Account Manager
Murray Uniforms —Coventry
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
6d
Commercial Manager
National Care Group —Daventry
- Up to £56,000 a year
- Business development
- Leadership
- Negotiation
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills
Business Development Manager (Creative Agency)
Sims Creative —Loughborough
- £40,000 - £50,000 a year
- Part-time
- Hybrid work
- CRM software
- Business development
- Marketing
- Free parking
- Flexitime
Quick apply
11d
Apprentice Regional Membership Retention Assistant
Unite the union —Leicester
- £34,203 - £36,595 a year
- Full-time
- Annual leave
5d
Retail Assistant (Athlete) – PT 8H – Leicester
Nike —Leicester
- Part-time
- Sales
- Customer service
- Communication skills
- Employee discount

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National Service Manager

Mitie -
Wellingborough

Apply Now

Job details

Permanent | Full-time
5 days ago

Qualifications

Performance management
Organisational skills
Leadership
Communication skills

Full job description

National Service Manager

Due to continued growth, Marlowe Kitchen Fire Suppression is seeking an experienced and driven National Service Manager to lead the delivery and performance of our Service and Remedial operations nationwide.

This is a senior operational role responsible for managing engineering performance, service delivery, scheduling efficiency, client relationships, compliance, and team development across the business. The successful candidate will play a key role in ensuring the highest standards of customer service, engineer utilisation, and operational performance are consistently achieved.

The role would suit a strong people manager with experience within the fire protection, fire suppression, or wider fire & security industry, who thrives in a fast-paced service environment and has a proactive and commercially minded approach.

Key Responsibilities

Operational Management

Day-to-day management of the Service and Remedial teams nationwide.
Support the ARC with call-outs and provide out-of-hours engineer support when required.
Manage scheduling queries and work closely with scheduling teams to maximise efficiency and engineer utilisation.
Respond professionally and effectively to client concerns, complaints, and service issues.
Ensure appropriate engineering capacity is maintained across all service operations.

Team Leadership & Performance

Conduct regular review meetings with schedulers and Team Leaders.
Monitor engineer performance, productivity, utilisation, and welfare.
Review and authorise engineer expenses and monthly wage submissions.
Support trainee development, technical progression, and ongoing staff training.
Manage employee performance and disciplinary matters where required.
Oversee the training and auditing programmes for Senior Engineers.

Client & Service Delivery Management

Manage key national client relationships and provide regular operational updates.
Oversee service delivery performance across major accounts including hospitality and national retail clients.
Monitor servicing and remedial lead times, ensuring contractual service levels are achieved.
Drive improvements in customer satisfaction and service standards.
Ensure remedial works, defect rectification, and outstanding PPMs are effectively managed.

Reporting & Compliance

Produce and maintain monthly operational dashboards and management reports.
Monitor engineer utilisation, postcode coverage, and operational capacity planning.
Ensure engineer certifications, compliance training, and competency records remain up to date.
Drive compliance across fleet management, audits, SHEQ requirements, and operational procedures.
Produce and distribute technical bulletins and operational communications.

Financial & Commercial Oversight

Monitor and drive reductions in subcontractor costs.
Review commission breakdown reports and distribute to engineering teams.
Notify management of any bonus or additional payments due to staff.
Support operational efficiency and profitability through effective resource planning and performance management.

Reporting Responsibilities

The successful candidate will be responsible for the preparation and submission of operational reports including:

30+ Day Outstanding Reports
Engineer Performance Reports (PPM & Remedials)
Aborted Visit Reporting
NCR Monthly Reporting
Capacity & Utilisation Reports
Client Performance Reporting

Requirements

Proven experience within the fire suppression, fire protection, or fire & security industry.
Previous experience managing service delivery and engineering teams at a national or regional level.
Strong organisational and leadership skills with the ability to manage multiple priorities.
Experience working within a fast-paced operational environment.
Excellent communication and client management skills.
Commercial awareness with the ability to drive operational performance and efficiency.
Good understanding of compliance, auditing, and engineering standards.
Proficient in reporting, scheduling, and performance management processes.

Apply Now

Refine Your Search

national service manager jobs in blaby, lec

National Service Manager

HR Business Partner - Wigston

Key Accounts Administrator

Accommodation Manager

Senior Facilities Manager (Branches), Midlands & South

Manager – (Professional Development)

Deputy Store Manager

Service Manager

Programme Manager

Service Director

Sourcing and Compliance Manager

VacancyTitle: Insite Operations Support Manager

Operational and Performance Manager, Imaging

National Account Manager

National Account Manager

Commercial Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Business Development Manager (Creative Agency)

Apprentice Regional Membership Retention Assistant

Retail Assistant (Athlete) – PT 8H – Leicester

I want to receive the latest job alerts for national service manager in blaby, lec

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