Services co ordinator Work, Jobs in Blaydon, Twr (with Salaries)

Customer Care Co-ordinator
BarrattDevelopments —Gateshead
- Customer service
- Microsoft Office
- Programmable logic controllers
10d
Treatment Co-ordinator
Union Quay Dental —North Shields
- £14 - £15 an hour
- Overtime
- Sales
- Customer service
- Patient care
- Free parking
- Employee discount
Quick apply
Care Co-ordinator
Angel Care North Limited —Whickham
- £14 an hour
- Weekend availability
- Supervising experience
- Driving
- In-person
Quick apply
2d
Carer Support Coordinator
Durham County Carers Support —Spennymoor
- £15,863 a year
- Part-time
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
Quick apply
Activities Co-ordinator
HC-One - Hawthorn Court —Hebburn
- £12.95 - £13.45 an hour
- Weekend availability
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Logistics/Transport Office co-ordinator
Thompson Waste Ltd —Sunderland
- £15,000 - £35,000 a year
- Part-time
- Analysis skills
- Computer skills
- In-person
Quick apply
11h
Bookings Co-ordinator - Parkers Chauffeurs
Parkers Chauffeurs —Newcastle upon Tyne
- Customer service
- English
- Driving
Activity Co-ordinator
Eothen Homes —Wallsend
- £13.84 an hour
- Overtime
Trainee Project Administrator
Ian Farmer Associates (1998) Ltd —Washington
- From £26,000 a year
- Overtime
- Microsoft Word
- Customer service
- Supervising experience
- Health & wellbeing programme
- Gym membership
Quick apply
4d
Employer Engagement Co-ordinator
Gateshead College —Gateshead
- £26,109 a year
- Full-time
- Remote
- Customer service
- Employee assistance programme
Special Educational Needs Co-Ordinator (SENCO)
Compass Schools —Newcastle upon Tyne
- £47,000 - £54,000 a year
- School
2d
Patient Cancer Care Co-ordinator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Ashington
- £28,392 - £31,157 a year
- Full-time
- IT
- Care plans
- Communication skills
2d
Lettings and Property Management Coordinator
RA Jackson & Son LLP —North Shields
- £25,000 - £27,000 a year
- Part-time
- Organisational skills
- IT
- In-person
- Annual leave
- Sick pay
Quick apply
8d
Activities Co-ordinator
HC-One - St Margaret's —Durham
- £12.95 - £13.45 an hour
- Part-time
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Holiday Activities and Food (HAF) Co-ordinator
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
12d
Administration Assistant
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £25,272 a year
- Full-time
- Administrative experience
3d
Activities Co-ordinator
HC-One - St Clare's Court —Newton Aycliffe
- £12.95 - £13.45 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Night Care Assistant
Marine Park View Care Home —South Shields
- Up to £12.91 an hour
- Part-time
- Organisational skills
- In-person
- Care plans
- Free parking
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - Falstone Manor —Roker
- £12.95 - £13.45 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
8d

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Customer Care Co-ordinator

BarrattDevelopments -
Gateshead

Apply Now

Job details

Permanent
10 days ago

Qualifications

Customer service
Microsoft Office
Programmable logic controllers
Communication skills
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and act in accordance with all Group values, systems, policies and procedures.
Carry out other appropriate ad hoc duties as and when required.

What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work efficiently and accurately under pressure.
Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

services co ordinator jobs in blaydon, twr

Customer Care Co-ordinator

Treatment Co-ordinator

Care Co-ordinator

Carer Support Coordinator

Activities Co-ordinator

Logistics/Transport Office co-ordinator

Bookings Co-ordinator - Parkers Chauffeurs

Activity Co-ordinator

Trainee Project Administrator

Employer Engagement Co-ordinator

Special Educational Needs Co-Ordinator (SENCO)

Patient Cancer Care Co-ordinator

Lettings and Property Management Coordinator

Activities Co-ordinator

Holiday Activities and Food (HAF) Co-ordinator

Administration Assistant

Activities Co-ordinator

Customer Help Desk Co-ordinator

Night Care Assistant

Activities Co-ordinator

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