Crowne Plaza Glasgow
We are looking for a Meetings and Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding guest service.
You will often be the first point of contact with our guests - taking them from first enquiry through to contracting. You will need to be comfortable engaging with guests on the phone, via email and face to face in the hotel.
We offer Meeting and Events in all shapes and sizes - from 2 to 100 guests, business meetings through to weddings and private events.
This is role is predominatley office based in the hotel, working Monday to Friday, mainly dealing with direct enquires although in time there will be the option to expand into direct sales calls as the business needs.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand development.
What'll make you a great fit for us?
Your passionate about delivering exceptional service and understand how your role contributes to memorable guest experiences. You will take pride in your work, ensuring every detail is executed to the highest standard.
You' re methodical, proactive, and results-driven, always striving for excellence in everything you do. Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.
What you'll be doing as Meetings and Events Agent
Top quality customer service
Working as part of a dynamic and supportive team.
Take enquiries and bookings via telephone and online bookings
Processing, amending and updating bookings as required
Hotel tours for new and prospective guests
Develop lasting relationships with clients and generate repeat business
Maximising revenue through upselling - this could be food and beverage pacakges, acommodation bookings and meeting room hire
Administration and Technology savvy - Opera, Salesforce
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
Discounted stays for friends and family.
50% discount when dining in our restaurants and bars.
Free meals while on duty, keeping you well-fuelled.
Access to high-street discounts on a range of shops, experiences and more.
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
Fully funded apprenticeship programmes.
Internal development programmes, designed to support you as you grow within your role.
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
