Access control systems service Work, Jobs in Braintree, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Access Control Systems Service Engineer
OCS Group —Chelmsford
Quick apply
9d
Factory Maintenance Technician
Advanced Technology Services —Braintree
- Maintenance
- Travel
- Organisational skills
Senior Administrator 12 Month Fixed Term Contract - Maternity Cover (Full time)
Maldon Salt —Maldon
- £34,842 a year
- Temporary
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
Salt Production Operative (Full time)
Maldon Salt —Goldhanger
- £29,065 a year
- Overtime
- In-person
- Free parking
- Store discount
Quick apply
Cabin Fleet Administrator
Wernick Group Limited —Wickford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Activity Coordinator
Bupa —Chelmsford
- £12.75 - £13.75 an hour
- Part-time
- Employee discount
- Gym membership
Quick apply
Procurement Manager
Push Power —Colchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
1d
Access Control Systems Installation Engineer
OCS Group —Chelmsford
Quick apply
9d
Maintenance Administrator - Part Time
Potters Resorts - Five Lakes —Maldon
- £13.50 an hour
- Part-time
- Maintenance
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
3d
Credit Controller
Wernick Group Limited —Wickford
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Mobile Security Officer (Days) - Canning Town/Basildon
The Keyholding Company —Basildon
- £13.78 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Quick apply
Apprentice Parts Advisor
Steven Eagell Limited —Chelmsford
- £8 an hour
- Sales
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Quick apply
12d
Accounts Payable Manager
Wernick Group Limited —Wickford
- Full-time
- Analysis skills
- Accounting
- Organisational skills
- Free parking
- Annual leave
Quick apply
Parts Manager / Senior Parts Advisor
Hilton & Moss —Bishop's Stortford
- From £35,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
IT Systems Administrator
SIRM UK Marine LTD. —Chelmsford
- £38,500 - £42,000 a year
- Full-time
- Azure
- English
- Windows
- Free parking
- Life insurance
Quick apply
6d
IT Lead & Project Coordinator
National Extensions College —Cambridge
- £33,000 - £35,000 a year
- Part-time
- Hybrid work
- Management
- Data analysis skills
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
Night Control Room Operator
ZE Global Ltd —Cambridge
- £14.94 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Management Accountant
Advanced Utility Networks —Braintree
- Full-time
- Microsoft Excel
- Presentation skills
- Accounting
2d
Security Operations Co-ordinator
Securitas UK —Basildon
- £41,700 a year
- Full-time
- Supervising experience
- Employee discount
Quick apply
2d

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access control systems service jobs near braintree, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

access control systems service jobs in braintree, ess

Contact Centre Officer (Headquarters, Chelmsford)

Access Control Systems Service Engineer

Factory Maintenance Technician

Senior Administrator 12 Month Fixed Term Contract - Maternity Cover (Full time)

Salt Production Operative (Full time)

Cabin Fleet Administrator

Activity Coordinator

Procurement Manager

Access Control Systems Installation Engineer

Maintenance Administrator - Part Time

Credit Controller

Mobile Security Officer (Days) - Canning Town/Basildon

Apprentice Parts Advisor

Accounts Payable Manager

Parts Manager / Senior Parts Advisor

IT Systems Administrator

IT Lead & Project Coordinator

Night Control Room Operator

Management Accountant

Security Operations Co-ordinator

I want to receive the latest job alerts for access control systems service in braintree, ess

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