Duty manager guest experience Work, Jobs in Brandon, War (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
10d
Duty Manager
The Warwickshire Golf and Country Club —Warwick
- £29,000 - £31,000 a year
- Weekend availability
- Hospitality
- Communication skills
- Free parking
- Employee assistance programme
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply
7d
Assistant Front Office Manager
Valor Hospitality —Coventry
- £13.46 an hour
- Full-time
- Hotel
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Hotel - Duty Manager
Premier Inn —Coventry
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Front of House Manager
The Forest Hotel, Bar and Restaurant —Solihull
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Food & Beverage Supervisor
Doubletree by Hilton Coventry —Coventry
- Full-time
- Serving
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Meeting & Events Sales Executive
Doubletree by Hilton Coventry —Coventry
- Full-time
- Serving
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
5d
General Manager
Roxy Leisure —Leicester
- £40,000 - £45,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
6d
Events Manager - Soho Farmhouse
Soho House & Co. —Banbury
- Weekend availability
- IT
- Employee discount
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
12d
Volunteer Coordinator and Centre Liaison
Sydenham Neighbourhood Initiatives Ltd —Leamington Spa
- £21,450 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
12d
Hotel Duty Manager
The Stratford Park Hotel —Stratford-upon-Avon
- From £13.50 an hour
- Full-time
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
7d
Part-Time Security Ops
Belgrade Theatre Coventry —Coventry
- £13.45 - £14.47 an hour
- 8 hour shift
- Hospitality
- Customer service
- First Aid Certification
- Employee discount
- Sick pay
Quick apply
13d
Food & Beverage ( F&B ) Assistant
The Warwickshire Golf and Country Club —Warwick
- £12.71 an hour
- Weekend availability
- Bar
- Free parking
- Employee assistance programme
Event Sales Advisor (Fixed Term Maternity Cover)
The Warwickshire Golf and Country Club —Warwick
- £13,879.32 a year
- Weekend availability
- Sales
- Communication skills
- Free parking
- Employee assistance programme
Duty Manager
Ashorne Hill Management College —Leamington Spa
- £15,537.60 a year
- Part-time
- Hospitality
- Customer service
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
4d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Bar staff / 7591- The Dictum of Kenilworth, Kenilworth
J D Wetherspoon plc —Kenilworth
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
20h
General Manager
Holiday Inn Rugby - Northampton —Northampton
- From £54,000 a year
- Full-time
- Hotel
- Communication skills
- Free parking
Quick apply

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
10 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

duty manager guest experience jobs in brandon, war

Duty Manager - Guest Experience

Duty Manager

Operations Manager

Assistant Front Office Manager

Hotel - Duty Manager

Front of House Manager

Food & Beverage Supervisor

Meeting & Events Sales Executive

General Manager

Events Manager - Soho Farmhouse

Guest Relation Manager

Volunteer Coordinator and Centre Liaison

Hotel Duty Manager

Part-Time Security Ops

Food & Beverage ( F&B ) Assistant

Event Sales Advisor (Fixed Term Maternity Cover)

Duty Manager

General Manager- Birmingham City FC

Bar staff / 7591- The Dictum of Kenilworth, Kenilworth

General Manager

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