Are you an experienced internal sales administrator looking for a career move? If so, then this is a fantastic opportunity to join an established UK manufacturer and market leading supplier of packaging products. We are a fast growing packaging businesses based in the UK with a desirable customer portfolio across numerous business sectors throughout the UK.
The successful candidate will provide administrative and operational support to the sales team, ensuring the efficient processing of customer orders, quotations, and enquiries. This role acts as a key point of contact for customers, helping to deliver excellent service while supporting sales growth and maintaining accurate sales records.
JOB DESCRIPTION: Internal Sales Administrator
This is an office based role offering sales support as well as supply chain management. Working as part of an experienced team, this is both a proactive and reactive role. You will be expected to support and help deliver existing business from design inception through to final delivery.
KEY RESPONSIBILITIES:
- Prepare and process sales orders accurately and efficiently.
- Respond promptly to customer enquiries via phone and email, providing product, pricing, and order information.
- Support the external sales team with administrative tasks and customer follow-up.
- Maintain and update customer records within the CRM system.
- Monitor order progress and liaise with production, purchasing, and logistics teams to ensure timely delivery.
- Coordinate with customers regarding order status, lead times, and delivery schedules.
- Assist with preparing sales reports, forecasts, and performance data.
- Process returns, credits, and customer complaints, ensuring issues are resolved promptly.
- Support marketing and promotional activities as required.
- Ensure compliance with company procedures and quality standards.
PERSON SPECIFICATION:
You MUST have a current & proven track record of success in an office based sales support role.
It is PREFERABLE that you have previous experience of working in the packaging sector.
Skills and Experience
Essential
- Previous experience in a sales administration, customer service, or internal sales role.
- Excellent written and verbal communication skills.
- Strong organisational and time management skills.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office, particularly Excel, Outlook, and Word.
- Experience using CRM and/or ERP systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service focus and problem-solving skills.
Desirable
- Experience within a manufacturing, engineering, wholesale, or distribution environment.
- Knowledge of Odoo CRM system
OUR BUSINESS:
A market leading supplier of bespoke packaging – we have an established customer base across varied business sectors including retail, food, medical and industrial. Established over 30 years ago - we are a manufacturer and distributor of a all types of packaging products. We are committed to investing in growth by strengthening both our team and infrastructure.
Why not look to join our team and help play a pivotal role in driving our success while enjoying an engaging work environment?
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- sales: 2 years (required)
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
