Customer performance analyst Work, Jobs in Brighton (with Salaries)

Customer Performance Analyst
Roberts Transport (Sussex) Limited —Littlehampton
- £32,000 - £37,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Computer networking
Quick apply
5d
Junior Discovery Analyst
Legal & General Investment Management —Hove
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
4d
Business Analyst (Apprentice)
Rentokil Initial Group —Crawley
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Agile
- Free parking
- Employee assistance programme
Quick apply
4d
Junior Discovery Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
4d
Data Analyst (PowerBI and MI)
Benchmark Capital —Horsham
- Hybrid work
- Microsoft Excel
- Azure
- SQL
2d
Senior Customer Service Advisor
Barclays —Haywards Heath
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Data Analyst (Analytics Engineer)
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
9d
Data Analyst (Analytics Engineer)
Legal & General Investment Management —Hove
- Azure
- SQL
- AWS
- Employee discount
9d
Senior Decision Scientist
MPB —Brighton
- Full-time
- Hybrid work
- Master's degree
- SQL
- Agile
- Annual leave
- Employee assistance programme
Quick apply
10d
Financial Analyst
Thales —Crawley
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- AI
- Annual leave
- Employee assistance programme
Senior Test Engineer (FTC)
OneFamily —Brighton
- Full-time
- SQL
- Agile
Information Governance Lead / Document Control Manager
Costain —Brighton
- Full-time
- Microsoft Office
- Travel
- Communication skills
Senior Pricing Data Scientist
OneFamily —Brighton
- Full-time
- Machine learning
- Mentoring
- Communication skills
Conversion Services Director
Fresh Egg —Worthing
- Full-time
- Social media management
- Presentation skills
- In-person
- Work from home
- Sick pay
Quick apply
5d
Software Test Engineer
Stark Software International Limited —Horley
- Microsoft Excel
- Oracle
- Microsoft Outlook
2d
Sales Support Analyst - 6 month FTC
Stark Software International Limited —Horley
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
3d
Digital Data Analyst
Rentokil Initial Group —Crawley
- Full-time
- Hybrid work
- SQL
- Free parking
- Employee assistance programme
Quick apply
Cash & Treasury Operations Analyst 2 (12 month FTC)
Schroders —Horsham
- Full-time
- Microsoft Office
Digital Solutions Architect
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Azure
- AWS
- No degree
- Employee discount
Quick apply
6d
Digital Solutions Architect
Legal & General Investment Management —Hove
- Azure
- AWS
- No degree
- Employee discount
6d

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Customer Performance Analyst

Roberts Transport (Sussex) Limited
Littlehampton

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year
5 days ago

Benefits

Casual dress
On-site parking

Qualifications

Logistics
Supervising experience
Continuous improvement
Computer networking
Organisational skills
IT
Leadership
Communication skills

Full job description

Pallet Network Team Leader

Location: Littlehampton, BN17 7GA.
Department: Pallet Network Operations.
Reports To: General Manager.

Job Purpose

To lead the daily operation of pallet network activities, ensuring the efficient receipt, sorting, loading, dispatch, and tracking of palletised freight. The role involves supervising warehouse staff, coordinating with drivers and network partners, and ensuring service, safety, and productivity targets are achieved.

Key Responsibilities

Operational Management

Supervise the day-to-day pallet network operation.
Ensure inbound and outbound freight is processed accurately and on schedule.
Monitor trailer arrivals and departures to meet network deadlines.
Coordinate vehicle loading and unloading activities.
Manage freight discrepancies, damages, and delivery exceptions.

Team Leadership

Lead, motivate, and develop warehouse operatives and drivers.
Conduct daily team briefings and shift handovers.
Monitor attendance, performance, and productivity.
Support recruitment, training, and onboarding of new employees.
Address employee concerns and maintain a positive working environment.

Health, Safety & Compliance

Ensure compliance with Health & Safety regulations and company policies.
Conduct safety checks and risk assessments.
Promote safe use of MHE (forklift trucks, pallet trucks, etc.).
Investigate and report accidents, incidents, and near misses.

Customer Service & Communication

Liaise with network members, transport planners, and customers.
Resolve operational issues affecting deliveries or collections.
Provide updates on service performance and operational challenges.
Problem Solving: Investigating service failures, handling customer escalations, and resolving delivery delays.

Performance & Reporting

Monitor KPIs such as:
Network departure compliance
Freight handling accuracy
Loading productivity
Damage rates
On-time delivery performance
Produce operational reports and recommend improvements.

Skills & Experience

Essential

Experience in pallet network, transport, logistics, or warehouse operations.
Previous supervisory or team leader experience.
Knowledge of palletised freight handling procedures.
Strong communication and organisational skills.
Ability to work under pressure and meet strict deadlines.
Good IT skills, including transport or warehouse management systems.

Desirable

Forklift licence (Counterbalance/Reach).
CPC Transport knowledge. (Qualification not needed).
Experience with pallet network systems.
Lean or continuous improvement experience.

Personal Attributes

Strong leadership and decision-making skills.
Problem-solving mindset.
Attention to detail.
Customer-focused approach.
Flexible and adaptable.

Typical Working Hours

40–48 hours per week.
Often includes early mornings, evenings, nights, and occasional Saturdays to meet network trunking schedules.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer performance analyst jobs in brighton

Customer Performance Analyst

Junior Discovery Analyst

Business Analyst (Apprentice)

Junior Discovery Analyst

Data Analyst (PowerBI and MI)

Senior Customer Service Advisor

Data Analyst (Analytics Engineer)

Data Analyst (Analytics Engineer)

Senior Decision Scientist

Financial Analyst

Senior Test Engineer (FTC)

Information Governance Lead / Document Control Manager

Senior Pricing Data Scientist

Conversion Services Director

Software Test Engineer

Sales Support Analyst - 6 month FTC

Digital Data Analyst

Cash & Treasury Operations Analyst 2 (12 month FTC)

Digital Solutions Architect

Digital Solutions Architect

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