Security Operations Manager (Mid-Level Management)
Salary: £35,000 – £40,000
Hours: Full-time, 40 hours per week
Location: Head Office in Surrey, with regular travel across the South East, Hampshire, and Brighton
Company: New Dawn Security & Training Ltd (NDST)
About the Role
NDST is expanding and we are seeking an experienced and driven Security Operations Manager to join our leadership team. This role plays a key part in overseeing our Night-Time Economy (NTE) venues, event security operations, and internal compliance functions.
You’ll work across a fast-paced and varied portfolio including pubs, clubs, hospitality sites, festivals, stadia, and large-scale events. This is an excellent opportunity for an established operations professional looking to take the next step in their security management career.
Departments & Focus Areas
This role will be aligned across the following divisions, depending on your experience:
Operations Manager – Night-Time Economy (NTE)
Managing NDST’s NTE sites including bars, pubs, clubs, late-night venues, and hospitality partners across the South East.
Operations Manager – Events
Overseeing event deployments including festivals, sporting venues, concerts, and one-off security contracts.
Key Responsibilities
- Lead departmental operations, ensuring high-quality service delivery and staff welfare.
- Conduct site visits, oversee live deployments, and manage incident response.
- Build and maintain strong relationships with clients, venues, and licensing bodies.
- Oversee recruitment pipelines, ensuring adequate staffing for all deployments.
- Manage rostering, monitoring budgets and cost control measures.
- Ensure compliance with all SIA, H&S, and venue licensing requirements.
- Produce accurate internal reports, audits, and operational updates.
- Collaborate with senior leadership on operational strategy, staff development, and process improvements.
Experience & Skills Required
- Significant experience managing live operations within the security sector.
- Strong understanding of risk assessments, SIA regulations, and client care standards.
- Competence in workforce planning, scheduling, and budget oversight.
- Ability to work evenings and weekends when operationally required.
- Excellent communication, leadership, and team management skills.
- Working knowledge of compliance frameworks and licensing requirements.
- Full UK Driving Licence (essential).
- Highly proficient in Microsoft 365 and digital workforce management tools.
- Desirable: H&S Qualification, Safety Stewarding Qualification Level 3+ / Spectator Safety Level 3+, Crowd management qualification
What We Offer
Performance-Based Increases
- Annual salary reviews linked to KPIs.
- Additional performance-based pay for contract growth, efficiency, and leadership impact.
- Clear pay progression within the salary banding.
Professional Development
- Leadership & Management Training.
- NDST-funded accredited qualifications (Security, Compliance, H&S, Management).
- Structured mentorship and development programmes.
- Funded attendance at national NTE and security industry conferences.
Employee Benefits
Financial & Incentives
- Annual performance bonuses.
- Enhanced employer pension contributions with time served.
Work-Life Balance & Wellbeing
- Hybrid working options when not on site.
- Enhanced holiday entitlement (22–25 days + bank holidays).
- Paid mental health and wellbeing days.
- Employee Assistance Programme (EAP) for all staff.
Professional Growth
- Funded training and mentoring opportunities at all levels.
- A clearly defined internal career progression pathway.
Workplace Perks
- Company laptop and mobile phone.
- Free on-site refreshments and wellbeing facilities.
- Access to Pool Cars for operational duties.
How to Apply
If you’re an experienced security operations professional with excellent leadership skills and a passion for delivering safe, compliant, and high-quality services, we would love to hear from you.
Apply now with your CV and a cover letter explaining your relevant experience and send this to [email protected].
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: Hybrid remote in Horsham RH12 4PZ
