Call center Work, Jobs in Bristol, Eng (with Salaries)

Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
8d
Fixed Term Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
8d
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Advisor
hireful —Bristol
- From £27,200 a year
- Monday to Friday
- Customer service
- English
- Administrative experience
- Employee assistance programme
Quick apply
2d
Switchboard Shift Operator
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
1d
Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
1d
Emergency Call Handler / Dispatcher
Avon and Somerset Constabulary —Portishead
- £27,204 - £29,859 a year
- Weekend availability
- Computer skills
- Communication skills
- Gym membership
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Senior Telesales Executive
Bristol Waste Company —Bristol
- £35,000 a year
- Full-time
- Sales
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
3d
Sample Collector / Phlebotomist (Ad Hoc)
Eurofins UK Forensic Services —Bristol
- £0 an hour
- Part-time
- Remote
- Driving
- Communication skills
Quick apply
Customer Systems Support
iFacility —Shepton Mallet
- £25,800 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Health & wellbeing programme
Quick apply
3d
Telesales
Abandoned Storage Auctions —Malmesbury
- £35,000.00 - £50,206.46 a year
- Full-time
- CRM software
- Spanish
- Sales
- Free parking
- Work from home
Quick apply
Telesales Executive
STEPHENS FUEL OIL LTD —Newport
- From £36,400 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Collections Specialist - Domestic Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
10d
Collections Specialist - Commercial Energy
Good Energy —Chippenham
- £28,500 - £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
Quick apply
10d
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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Mental Health Call Handler

BrisDoc Healthcare Services -
Bristol

Apply Now

Job details

Part-time
£13.45 an hour
8 days ago

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Computer literacy

Full job description

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!

Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.

Your Role as a Call Handler

As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

Job Description: Mental Health Call Handler

Join our Mental Health Integrated Access Partnership, a pioneering service revolutionising mental health crisis care. As a Call Handler, you will be the essential first point of contact, playing a crucial role in ensuring patients and healthcare professionals receive the support they need promptly. Your responsibilities include:

Engage and Support: Manage incoming calls from healthcare professionals and patients seeking mental health support.
Accurate Documentation: Enter case details into our clinical system with precision.
Safety and Patient Care: Follow our safety calling process meticulously.
Timely Communication: Provide prompt, professional, and informed responses.
Referral Management: Accurately enter referrals onto the patient database.

Additional Duties:
Administrative Assistance: Assist with administrative tasks as required.
Operational Support: Support the Shift Manager as needed.

What We Offer:
Competitive Salary: Enhanced rates for evenings, weekends, and bank holidays.
NHS Pension: Employer contributions at 23.7%.
Generous Leave: 25 days annual leave plus 8 Bank Holidays, increasing with service.
Annual Bonuses: Up to 3 bonuses per year.
Training and Development: Paid training time and ongoing development opportunities.
NHS Discount Scheme: Various discounts available.
Cycle to Work Scheme: Promotes a healthier commute.

Who We're Looking For: We seek individuals passionate about delivering outstanding patient care and committed to the NHS. As a Social Enterprise, we value social justice and environmental sustainability. We are looking for team members who respect equality and inclusion, and who are eager to contribute to BrisDoc's mission. Essential skills include good education, computer literacy, effective communication, teamwork, flexibility, initiative, and confidentiality. Previous customer service experience is desirable.

Apply Now

Refine Your Search

call center jobs in bristol, eng

Mental Health Call Handler

Fixed Term Mental Health Call Handler

Contact Centre Advisor

Customer Service Advisor - Monday to Friday

Customer Service Advisor

Switchboard Shift Operator

Contact Centre Team Leader

Emergency Call Handler / Dispatcher

Customer Care Administrator

Senior Telesales Executive

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Sample Collector / Phlebotomist (Ad Hoc)

Customer Systems Support

Telesales

Telesales Executive

Service Desk Analyst

Collections Specialist - Domestic Energy

Collections Specialist - Commercial Energy

Systems Engineer - Grade B2

Service Desk Analyst - Swedish Speaking

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