Essential Qualifications and Experience:
- Do you have a SIA License: Must hold a valid Security Industry Authority (SIA) license?
- Do you have a CCTV License: Desirable If not, must be willing to undertake relevant training?
- Do you have previous experience: At least 1-2 years of experience in a security operations centre or supervisory role, preferably in a corporate or high-security environment?
- Do you have basic understanding of health and safety protocols, fire safety, and emergency procedures. Health and safety certifications are desirable?
- Do you have a First Aid certification (desirable but not mandatory)?
- Do you have familiarity with access control systems, CCTV monitoring tools, incident management software, and other relevant technologies?
Key Skills and Competencies:
- Leadership and Supervision: Ability to lead and manage an onsite team of security operatives, ensuring high performance and adherence to security protocols.
- Conduct team briefings, performance reviews, and training sessions.
- Act as the primary point of contact for escalations and ensure issues are resolved efficiently and in a timely manner.
- Incident Management and Response: Proficiency in assessing, responding to, and managing security incidents, including unauthorized access, system alarms, or emergencies.
- Ability to coordinate response efforts, involving internal teams and external agencies when necessary.
- Strong decision-making skills under pressure, with a focus on ensuring safety and continuity of operations.
- Operations Centre Management: Monitor security systems, alarms, and access control systems, ensuring swift response to alerts.
- Maintain accurate incident logs, reports, and operational records.
- Ensure the RSOC operates smoothly, coordinating schedules, and maintaining appropriate staffing levels.
- Customer Service Excellence: Provide a professional, approachable point of contact for clients, stakeholders, and team members. Foster positive working relationships with site-based security teams, reception staff, and external contractors.
- Technical Skills and Problem Solving:
- Proficiency in troubleshooting technical issues related to RSOC systems and coordinating repairs or maintenance with relevant teams.
- Ability to identify vulnerabilities in security systems and recommend improvements.
- Compliance and Best Practices: Ensure compliance with all site & client security policies, procedures, and regulatory requirements.
- Familiarity with data protection protocols and secure handling of sensitive information.
- Adaptability and Flexibility:
- Willingness to adjust to changing tasks, priorities, and shift patterns, including nights, weekends, and public holidays.
- Ability to support the wider security team as needed, including covering operational duties.
Desirable Attributes
- Training in conflict resolution, advanced incident management, or risk assessment is highly desirable.
- Previous experience supervising security operations in a corporate environment.
- Proven track record of managing evacuations, lockdowns, or other emergency situations effectively.
- Familiarity with Google platforms a bonus
- Access Control Systems Familiarity
Personal Attributes
- Do you have strong Communication Skills and the ability to communicate clearly and effectively with team members, clients, and stakeholders?
- Do you have high level of precision in monitoring systems and identifying anomalies or risks?
- Do you have professionalism and Integrity with the commitment to maintaining a high level of confidentiality and professionalism at all times?
- Are you calm under Pressure?
- Do you have the ability to manage stressful situations and make sound decisions in high-pressure environments?
Physical Requirements
The role involves prolonged periods of sitting and monitoring systems, with occasional standing or walking required during inspections.
Applicants should be capable of handling these physical demands effectively.
Personal Ambition:
We are seeking an RSOC Supervisor with a passion for leadership and operational excellence. This role provides opportunities for career advancement, skill development, and leadership training within a globally respected security organization. If you are motivated, proactive, and eager to excel, this position offers a pathway to a fulfilling and impactful career.
Please note that successful candidates will be subject to additional background checks conducted by the client. These checks are mandatory and will be in addition to holding a valid SIA License. Candidates must be able to provide all necessary documentation and information to facilitate this process.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
