We’re recruiting an experienced Housing Operations Manager to lead high-performing housing services in Swansea. This is a fantastic opportunity to shape service delivery, manage key housing functions, and drive innovation in a dynamic, customer-focused environment.
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Role: Housing Operations Manager
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Location: Swansea
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Hours: 35 per week, Permanent
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Salary: £49,163 per annum
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Requirement: Full driving licence
Closing Date: Friday 3rd July 2026
Interview Date: Tuesday 28th July 2026
There will be an informal conversation on 9th July prior to interview.
About the role
As a Housing Operations Manager, you’ll lead multiple housing service areas including income, empty homes, customer services, community safety and tenant engagement. This Housing Operations Manager role focuses on delivering efficient, person-centred services while improving tenancy sustainability and driving early intervention.
You will:
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Lead, motivate and develop high-performing teams
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Oversee rent, arrears, lettings and allocations services
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Embed resident involvement across services
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Drive innovation and continuous improvement in housing delivery
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Build strong partnerships with local authorities and stakeholders
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Manage budgets, performance data and compliance
This Housing Operations Manager position is ideal for someone passionate about making a real difference in social housing.
About you
To succeed as a Housing Operations Manager, you’ll have strong leadership experience within housing or a related sector, with a focus on service improvement and partnership working.
You will bring:
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Experience leading housing management or similar services
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Strong analytical, communication and problem-solving skills
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Knowledge of social housing, tenancy management and community issues
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A proactive, customer-focused and collaborative approach
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Confidence managing change and driving performance
We welcome previous experience working as: Housing Manager, Service Manager, Property Manager, Tenancy Manager, Social Housing Team Leader, Operations Manager, or roles within Local Authority or Third Sector services with transferable leadership skills.
Why join us?
Working as a Housing Operations Manager means being part of an organisation committed to people, homes and communities.
Benefits include:
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28 days annual leave (excluding Bank Holidays), increasing to 33 with service
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Free DBS
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Free Healthcare Cash Plan
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24/7 Employee Assistance Programme
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Blue Light Card eligibility
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Fully funded training & career progression
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Life Assurance (3x salary)
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Pension scheme with up to 8% employer match
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Enhanced sickness and maternity/paternity pay
How to apply
If you’re ready to take the next step as a Housing Operations Manager and make a meaningful impact, apply today—this opportunity won’t be around for long!
Please feel welcome to contact Stuart Middleton, Head of Housing and Communities, on 07940 412564 / [email protected] who will be happy to answer any questions you may have about this role.
Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.
We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.
We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.
Caredig, 43 Walter Road, Swansea SA1 5PN
Telephone: 01792 460192
Email: [email protected]
