And technology technician Work, Jobs in Bures Saint Mary, Ess (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Design and Technology Technician
Stour Valley Community School —Sudbury
- £25,583 - £25,989 a year
- Full-time
- Communication skills
- School
2d
Laboratory Technician
GMPriority Pharma —Colchester
- From £25,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
Quick apply
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
1d
Factory Maintenance Technician
Advanced Technology Services —Braintree
- Maintenance
- Travel
- Organisational skills
Technical Helpdesk IT Support Technician Apprentice
The Cleaning Co. —Harwich
- £16,000 - £25,000 a year
- Software troubleshooting
- English
- In-person
- Free parking
Quick apply
1d
Apprentice Geospatial Survey Technician
EDI Surveys Ltd —Ipswich
- From £18,720 a year
- Full-time
- AutoCAD
- CAD
- In-person
Quick apply
9d
Research and Development Technician
SUPERDIELECTRICS LTD —Saffron Walden
- £30,000 - £36,000 a year
- Temporary
- AutoCAD
- Microsoft Excel
- Maths
- Free parking
- Life insurance
Quick apply
14d
IT Sales and Support Technician
Nicom IT Services Ltd —Haverhill
- £25,155 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
Vehicle Diagnostic Technician
Roy H G Tolley Limited —Colchester
- £40,000 - £45,000 a year
- Full-time
- Maintenance
- Welding
- In-person
- Employee discount
- Sick pay
Quick apply
3d
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
MET Technician
Activate Group Limited —Bury St. Edmunds
- Full-time
- Communication skills
- Time management
Quick apply
10d
Monitoring Technician
Survey Solutions —Ipswich
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Project Technician - Systems
Teledyne Technologies Inc. —Chelmsford
- Full-time
- AutoCAD
- Schematics
- Engineering
Service Advisor
Saxton 4x4 —Chelmsford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
1d
Service Manager Upholstery
DFS —Chelmsford
- £34,675 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Mechanical Maintenance Engineer
Milbank Concrete Products Ltd —Earls Colne
- £35,000 - £45,000 a year
- Overtime
- Schematics
- Maintenance
- Programmable logic controllers
- Free parking
- Sick pay
Quick apply
17h
Dispenser
Boots —Sudbury
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
9d
Warehouse Operative
Foxway —Braintree
- £26,500 a year
- 12 hour shift
- Data entry
- IT
- Free parking
Product Technician II
Tait —Haverhill
- Full-time
- Assembly

I want to receive the latest job alerts for and technology technician in bures saint mary, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

and technology technician jobs in bures saint mary, ess

IT Support Technician

Design and Technology Technician

Laboratory Technician

2nd Line IT Engineer

Factory Maintenance Technician

Technical Helpdesk IT Support Technician Apprentice

Apprentice Geospatial Survey Technician

Research and Development Technician

IT Sales and Support Technician

Vehicle Diagnostic Technician

Technical Helpdesk Engineer

MET Technician

Monitoring Technician

Project Technician - Systems

Service Advisor

Service Manager Upholstery

Mechanical Maintenance Engineer

Dispenser

Warehouse Operative

Product Technician II

I want to receive the latest job alerts for and technology technician in bures saint mary, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected